Front Desk Supervisor | Aloft Portland Airport Hotel at Cascade Station

PM Hotel Group•Portland, OR

About The Position

The Front Desk Supervisor leads the front desk team and helps ensure effective collaboration and teamwork among staff. The role includes developing leadership skills through staffing, scheduling, and expense management, while maintaining clear communication and a high level of professionalism in a fast-paced environment. The supervisor trains and guides front desk staff on hotel standard operating procedures and departmental standards, steps in to complete daily front desk tasks, and assists the Guest Services Manager with monitoring staff performance and attendance. The role also balances daily paperwork, including cash drawers and deposits, reconciling credit cards, and submitting batches. The position requires a passion for customer service and flexibility to work varying schedules, including nights, weekends, and holidays. It involves standing or sitting, walking, carrying or lifting up to 50 pounds, bending or twisting, and climbing stairs.

Requirements

High school diploma or equivalent.
One to three years of related experience.
Ability to contribute to a collaborative and diverse team dynamic.
Ability to assess situations quickly and create effective problem resolutions.
Passion for customer service.
Ability to accommodate varying schedules, including nights, weekends, and holidays.
Ability to stand or sit, walk, carry or lift up to 50 pounds, bend or twist, and climb stairs.

Responsibilities

Lead the front desk team and foster collaboration and teamwork among front desk staff.
Contribute to staffing, scheduling, and expense management.
Communicate clearly and demonstrate professionalism in a fast-paced environment.
Train and guide front desk staff on hotel standard operating procedures and departmental standards.
Step in to complete daily hotel front desk tasks.
Assist the Guest Services Manager with monitoring performance and attendance.
Balance daily paperwork, including cash drawers and deposits, reconcile credit cards, and submit batches.