Front Desk Supervisor | Aloft Portland Airport Hotel at Cascade Station

PM New•Portland, OR

About The Position

The Front Desk Supervisor leads the front desk team and helps ensure effective collaboration and teamwork among front desk staff. The role also provides an opportunity to develop leadership skills through involvement in staffing, scheduling, and expense management. In a fast-paced hotel environment, the supervisor communicates clearly and professionally, trains and guides front desk staff on standard operating procedures and departmental standards, and steps in to perform daily front desk tasks. The role also assists the Guest Services Manager with monitoring staff performance and attendance, and handles daily paperwork, including cash drawers, deposits, credit-card reconciliation, and batch submissions. The position involves standing or sitting, walking, carrying or lifting up to 50 pounds, bending or twisting, and climbing stairs. Schedules vary and may include nights, weekends, and holidays. The employer offers excellent pay, hotel discounts, food and beverage discounts, and the opportunity to join a growing hotel company.

Requirements

High school diploma or equivalent.
One to three years of related experience.
Ability to contribute to a collaborative and diverse team dynamic.
Ability to assess situations quickly and create effective resolutions to problems.
Passion for customer service.
Ability to accommodate varying schedules, including nights, weekends, and holidays.
Ability to stand or sit, walk, carry or lift up to 50 pounds, bend or twist, and climb stairs.

Responsibilities

Lead the front desk team and promote effective collaboration and teamwork.
Train and guide front desk staff on hotel standard operating procedures and departmental standards.
Step in to complete daily hotel front desk tasks.
Assist the Guest Services Manager with monitoring staff performance and attendance.
Balance daily paperwork, including cash drawers and deposits, reconcile credit cards, and submit batches.
Participate in staffing, scheduling, and expense management.