Front Desk Supervisor - Tallahassee

Pet Paradise • Tallahassee, FL

34d • Onsite

About The Position

Pet Paradise is seeking a customer-service-oriented leader to supervise Front Desk Associates at its Tallahassee location. The supervisor leads, trains, and coaches associates according to company standards, policies, and guidelines, and assists the management team with employee training, work assignments, coaching, and performance reviews. The role also helps with front desk operations, including guest check-ins and check-outs, incoming calls, customer-service concerns, and lobby cleanliness. The supervisor supports team members in completing required learning courses and training guides, and reports potential hazards or behavioral problems to management.

The position involves substantial physical work, including handling pets, walking, cleaning, and suite maintenance. The employee must be comfortable around dogs of all sizes and able to lift up to 60 pounds. Schedule flexibility is required to meet resort needs, including days, nights, weekends, holidays, and peak periods.

Pet Paradise describes its workplace as focused on attentive care for pets and their families, with opportunities to pursue company training programs and career advancement. The role offers a starting rate of $16.00 per hour, with a $0.50 increase six months after hire and another $0.50 increase on the annual anniversary date.

Requirements

• Two or more years in a customer-service role is highly preferred.
• Prior supervisory experience is highly preferred.
• Strong organizational, cash-management, and sales skills.
• Comfort leading by example and managing hands-on tasks.
• Comfort working around dogs of all sizes and ability to lift up to 60 pounds.
• Exceptional communication and interpersonal skills.
• Flexibility to meet resort scheduling needs, including days, nights, weekends, holidays, and peak times.
• Valid driver's license and ability to pass a criminal background check.
• High school diploma or GED, one to two years of related experience and/or training, or an equivalent combination of education and experience.

Nice To Haves

• Two or more years in a customer-service role.
• Prior supervisory experience.

Responsibilities

• Directly supervise Front Desk Associates, including leading, training, and coaching them according to company standards, policies, and guidelines.
• Assist the management team with employee training, assigning and directing work, coaching, and conducting performance reviews.
• Report and document potential hazards or behavioral problems involving guests or employees for the management team.
• Assist with front desk operations as needed, including processing check-ins and check-outs, answering incoming calls, deescalating customer-service issues, and maintaining lobby cleanliness during operating hours.
• Help new and existing team members complete required LMS courses and training guides.
• Perform additional duties as required by the management team.

Benefits

• Eligibility to apply for the Unleashed Leadership Academy, with hands-on leadership training and opportunities for Supervisor and Assistant Manager roles.
• Eligibility to apply for the Dog Training Academy, with a scholarship to become a certified Dog Trainer (Canine Behavior Specialist).
• Eligibility to apply for the Grooming Academy, with a scholarship to become a certified Professional Pet Groomer.
• Complimentary Pet Day Camp.
• 30 days of complimentary pet boarding, excluding holidays.
• On-demand pay through DailyPay.
• Discounted veterinary care and grooming services, depending on location.
• Dog and cat adoption assistance.
• Fitness reimbursement.
• Paid time off for full-time and part-time employees.
• 401(k) savings plan with company match.
• Health, dental, and vision insurance for full-time employees.
• Employee Assistance Program with an additional mental health benefit, available to all employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED