Supervisor Front Desk

Hilton Grand Vacations • Peoria, AZ

19d

About The Position

Hilton Grand Vacations is seeking a Front Desk Supervisor to join the team at Cibola Vista Resort and Spa. The role focuses on ensuring owners and guests have a positive experience from arrival through departure. The supervisor coordinates daily Front Office operations, supports staff with guest questions and situations, trains and directs new team members, and oversees guest registration and checkout procedures.

Requirements

• High school diploma or GED.
• Prior related experience.
• Ability to read, analyze, and interpret complex documents.
• Ability to develop and interpret business communications and reports.
• Basic mathematical skills.
• Strong practical problem-solving skills and sound judgment when handling varied guest and business situations.
• Excellent interpersonal and service skills.
• Ability to resolve conflict, think on one's feet, influence, and mentor others.

Nice To Haves

• Associate degree or college education.
• Voice Certified.
• Three or more years of related experience.
• Prior management or supervisory experience.

Responsibilities

• Coordinate the Front Office’s daily operations by assisting guests with check-in and checkout and supporting staff with questions or guest situations.
• Train and direct new department team members.
• Supervise and ensure the accurate sequence of events for guest registration and checkout.
• Maintain a daily log of guest opportunities and corrective-action steps.
• Follow up promptly on unresolved situations and pass relevant information to other managers or supervisors for handling.
• Follow up on credit opportunities during each shift.
• Perform other duties as assigned by management.

Benefits

• Day 1 eligibility for health benefits, including medical, dental, and vision coverage.
• Recognition programs and rewards.
• Travel discounts program.
• Paid vacation and paid sick days.
• Employee Assistance Program supporting physical and mental wellbeing.
• 401(k) program with company match.
• Tuition reimbursement programs.
• Employee stock purchase program.
• Learning and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED