Front Desk Supervisor - Hotel Indigo Old Town Alexandria

IHG • Alexandria, VA

5h • Onsite

About The Position

The Front Desk Supervisor at Hotel Indigo Alexandria guides the front desk team and helps deliver memorable guest experiences through warm welcomes, seamless transactions, attentive service, and tailored local recommendations. The role includes acknowledging IHG Rewards Club members and returning guests, managing guest bookings and payments, streamlining check-in and check-out, anticipating guest needs, and serving as a trusted contact for questions and concerns. The position is based at the waterfront Hotel Indigo in Old Town Alexandria, Virginia.

Requirements

• Higher education qualification or equivalent in Hotel Management or Business Administration.
• 3 years of Front Office or Guest Service experience.
• Strong communication skills and an approachable manner when responding to guest concerns and compliments.
• Problem-solving skills to resolve issues and create positive guest experiences.
• Fluency in the local language.

Nice To Haves

• Additional language skills.

Responsibilities

• Coach the team to deliver memorable guest experiences and warm welcomes.
• Welcome guests and help begin their stays with a positive experience.
• Acknowledge IHG Rewards Club members and returning guests in person or by phone.
• Take, manage, and receive payments for guest bookings.
• Ensure check-in and check-out processes are swift and seamless.
• Anticipate guest needs and offer tailored recommendations.
• Assist guests with concerns, including billing issues and restaurant recommendations.

Benefits

• Full uniform
• Room discounts
• Training
• Paid time off
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Other benefits for eligible employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree