Front Desk Supervisor

Crestview Management, LLC • Atlanta, GA

2h • Onsite

About The Position

We are seeking a highly organized and customer-focused Front Desk Supervisor to oversee daily front desk operations at our Atlanta location. The ideal candidate will lead a team of front desk staff, ensuring exceptional service delivery, efficient workflow, and a welcoming environment for all visitors and clients.

Requirements

• High school diploma or equivalent; Associate’s or Bachelor’s degree preferred.
• Minimum of 2 years experience in a front desk or customer service role, with at least 1 year in a supervisory capacity.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficient in Microsoft Office Suite and front desk management software.
• Ability to remain calm and professional under pressure.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Supervise and coordinate front desk staff activities, including scheduling, training, and performance management.
• Ensure prompt and professional handling of all visitor inquiries, phone calls, and appointments.
• Maintain a clean, organized, and welcoming front desk area.
• Resolve customer issues and complaints in a timely and effective manner.
• Collaborate with other departments to facilitate smooth communication and operations.
• Manage office supplies and front desk equipment inventory.
• Prepare and maintain daily reports and logs related to front desk activities.
• Implement and enforce company policies and procedures at the front desk.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree
• Number of Employees: 1-10 employees