Supervisor Front Desk

Hilton Grand Vacations • Paradise, NV

3d • Onsite

About The Position

Hilton Grand Vacations is looking for a Front Desk Supervisor to join the team at Polo Towers. This role offers ample opportunities for growth and advancement. The resort, located on the Las Vegas Strip, is an 829-room property that serves as a retreat for owners and guests. The Front Desk Supervisor's mission is to ensure every interaction with owners and guests is unforgettable and delightful from arrival to departure. This is an opportunity to be part of a dynamic and passionate team committed to excellence.

Requirements

• High school diploma/GED
• Ability to read, analyze and interpret complex documents.
• Ability to build and interpret business communications and reports.
• Basic mathematical skills.
• Highly skilled in solving practical problems, using good judgment to deal with a variety of variables in guest and business situations.
• Excellent interpersonal and service skills.
• Ability to resolve conflict, think on their feet, influence, and mentor others.

Nice To Haves

• 3+ Years of Hospitality or related experience
• 2+ years of prior management/supervisory experience
• Associate's degree/College
• Clarity Certified

Responsibilities

• Coordinate the Front Office's daily operations by assisting guests with check-in and out, providing support to staff with any questions or guest situations.
• Responsible for training and direction of new department Team Members.
• Supervise and ensure the accurate sequences of events for proper registration and check-out of guests.
• Maintain a daily log of all guests’ opportunities with corrective action steps.
• Follow up on any unresolved situations in a timely manner and pass on appropriate information to other Managers/Supervisors for handling.
• Follow-up on credit opportunities during each shift.
• Other duties as assigned by management.

Benefits

• Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED