Front Desk Supervisor

Holiday Inn Club Vacations • Las Vegas, NV

1d • Onsite

About The Position

The Front Desk Supervisor will assist in leading the team by creating a warm, inviting, and memorable experience for our owners and guests. This individual will participate in the hiring, training, evaluation, and supervision of all personnel. Additional responsibilities include ongoing training, coaching, and counseling. This individual will ensure the staff’s commitment to maintaining service expectations through observation, communication, and recognition.

Requirements

• High school diploma; college preferred or relevant experience.
• Previous experience in a Front Office, Reservations, or Customer Service timeshare resort would be ideal; however, experience in a similarly sized hotel or resort would be considered.
• All candidates will require orientation to HICV's unique computer system.
• Must have extensive experience working in a property management system environment.
• Must be proficient in working with Microsoft Word and Excel.
• Must have excellent guest and employee relations skills.
• Ideal candidates will have exceptional verbal and written communication skills.

Nice To Haves

• Subject to the candidate’s level of experience and specific skill level, an outstanding candidate should become quite proficient in 60-90 days.

Responsibilities

• Assist in assuring Front Desk business transactions (check-ins/out, etc.) are completed in accordance with company standards.
• Assist in leading the front desk team toward providing an exceptional and memorable vacation experience for all guests, including coaching, ongoing training, and counseling.
• Assist in the creation and implementation of action plans to increase departmental scores.
• Assist in producing certain management reports on a weekly or monthly basis.
• Other projects as assigned by the department and resort leaders.
• Observe and provide direct constructive feedback to employees.
• Displays unique problem-solving to obtain a positive outcome in adverse guest and employee situations.
• Effectively communicate within the Front Office and to its partners, Maintenance, Housekeeping, Activities, etc.
• Along with the Front Desk Manager, create and implement goals and plans to develop the staff to exceed guest and owner expectations.
• Responsible for assisting in training all new team members and certifying them in processes.

Benefits

• Medical, Dental, Vision, Prescription, and several other elective coverages
• HSA/FSA
• EAP - Employee Assistance Program (Free Mental Health, Financial & Legal Counseling)
• 401K with Company Match
• PTO
• Heavily Discounted Hospitality Stays & the Company Perks Website
• Tuition Assistance
• Company Appreciation Platforms & Innovation Contests
• Growth Opportunities & Stability
• Excellent Company Culture

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED