Supervisor Front Desk

Sage Hospitality • Asbury Park, NJ

7d • Onsite

About The Position

The Asbury Ocean Club is a luxury residential and hospitality property offering a unique blend of intimacy and grandeur. It features 54 guest rooms with stunning views, soaring ceilings, and private balconies, designed to invite the outdoors in. The property combines Asbury Park's history with its present and future, serving as a vibrant social hub with bars, lounges, and an outdoor movie theater. Sage Hospitality Group, the operator, seeks innovative leaders passionate about hospitality and enriching lives. They foster a culture of bold individuality, growth, and personal fulfillment, aiming to attract and retain associates engaged in their culture and excited about creating memorable experiences.

Requirements

• High school education or equivalent experience.
• 1 or more full years employment experience in a related position with this company or other organization(s).
• Requires understanding of all hotel front office procedures.
• Requires high school graduate level mathematical aptitude and knowledge of standard cash handling procedures and computerized cash register systems.
• Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
• Requires knowledge of company/hotel policies and procedures and the ability to determine course of action based on these guidelines.
• Requires supervision/management skills.
• Ability to communicate information and hotel services to management and guests.
• Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
• Continuous standing 90% of time -communicating with guests.
• Continuous standing -80% of shift.

Nice To Haves

• Second language may be required.

Responsibilities

• Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
• Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Completes established check-in procedures for arriving guests and facilitates guest departure in order to close the guest account and make the room available for the next guest.
• Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
• Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
• Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on telephone.
• Operates the PBX equipment, including, assisting outgoing calls, scheduling and setting wake-up calls and paging guests.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Maintains a friendly, cheerful and courteous demeanor at all times.
• Performs other duties as assigned, requested or deemed necessary by management.

Benefits

• Medical, dental, & vision insurance
• Health savings and flexible spending accounts
• Basic Life and AD&D insurance
• Paid time off for vacation, sick time, and holidays
• Eligible to participate in the Company’s 401(k) program with employer matching
• Employee Assistance Program
• Tuition Reimbursement
• Great discounts on Hotels, Restaurants, and much more.
• Eligible to participate in the Employee Referral Bonus Program. Up to $500 per referral.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED