Front Desk Supervisor
About The Position
The Front Desk Supervisor supervises guest services team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services. Supervise daily shift processes ensuring all team members adhere to standards operating procedures. Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. Build strong relationships and liaise with all other department's especially housekeeping, reservations, etc. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
Requirements
- Supervise guest services team members
- Ensure efficient and smooth operations
- Produce excellent feedback and guest satisfaction
- Respond professionally and courteously to guests
- Provide accurate and timely information and services
- Supervise daily shift processes
- Ensure team members adhere to standard operating procedures
- Train, direct work, resolve issues, coach, and counsel front desk team members
- Resolve customer issues, complaints, and problems quickly and efficiently
- Maintain a high level of customer satisfaction and quality service
- Build strong relationships and liaise with other departments
- Control cash transactions at the front desk
- Maintain complete responsibility for personal bank as specified by hotel bank agreement policy
Responsibilities
- Supervise guest services team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction.
- Respond in a professional and courteous manner to guests by providing accurate and timely information and services.
- Supervise daily shift processes ensuring all team members adhere to standards operating procedures.
- Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
- Build strong relationships and liaise with all other departments, especially housekeeping and reservations.
- Control cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy.
Benefits
- medical
- dental
- vision
- disability
- life insurance
- 401(k) retirement match
- Paid Holidays
- Paid Time Off
- Employee Assistance Program
- Fund
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
