Front Desk Supervisor

Shaner Hotels•Newark, NJ

1d•Onsite

About The Position

Front Desk Supervisor Courtyard Newark – University of Delaware Newark, Delaware Where Leadership Begins. Help Create Exceptional Experiences from the Very First Hello. This is more than a traditional Front Desk position. The Front Desk Supervisor serves as a working leader—coaching associates, supporting daily operations, solving problems in real time, and ensuring every guest interaction reflects the high standards of Marriott and our hotel. Working alongside hotel leadership, this position plays a critical role in maintaining service excellence, developing associates, and keeping operations running smoothly in a fast-paced hospitality environment. Success in this role will be measured by your ability to lead by example, solve problems proactively, support your team, and deliver exceptional guest experiences every shift. This position is ideal for someone who sees a challenge and immediately starts looking for solutions. Why Join Our Team? The Courtyard Newark – University of Delaware offers a unique hospitality environment at the intersection of higher education, athletics, business travel, and community engagement. As Front Desk Supervisor, you will play a key role in creating memorable guest experiences while helping develop a team committed to service excellence. If you're an experienced Marriott Front Desk leader who enjoys coaching others, solving problems, and leading from the front, we'd love to hear from you.

Requirements

Previous Marriott Front Desk experience is required.
Previous Front Desk supervisory experience in a hotel environment is required.
Strong understanding of Marriott service standards, guest recovery, and front office operations.
Excellent communication, leadership, and conflict-resolution skills.
Ability to make sound decisions in a fast-paced environment while maintaining professionalism and composure.
Strong organizational skills with exceptional attention to detail.
Ability to multitask while maintaining a positive attitude and guest-first mentality.
Working knowledge of hotel property management systems and front office procedures.

Nice To Haves

Experience with Marriott property management systems.
Some college coursework or degree.

Responsibilities

Lead the Front Desk team by example while providing exceptional guest service during every shift.
Assist with the daily operation of the Front Desk, including check-ins, check-outs, guest requests, and issue resolution.
Support training and development of Front Desk associates while reinforcing Marriott and hotel service standards.
Coach associates through challenging situations and empower them to make guest-focused decisions.
Monitor arrivals, departures, VIP guests, room availability, and special requests to ensure a seamless guest experience.
Work closely with Housekeeping, Engineering, Sales, and other departments to coordinate daily hotel operations.
Handle guest concerns professionally and resolve issues with confidence and urgency.
Assist with cash handling, credit procedures, room inventory management, and operational controls.
Support labor management by assisting with shift coverage and day-to-day staffing needs.
Serve as the Manager on Duty when assigned and provide leadership throughout the hotel as business demands require.
Jump in wherever needed to support the operation and ensure the success of the team.