Front Desk Supervisor

Remington Hospitality • Omaha, NE

10d • Onsite

About The Position

This role involves overseeing front office operations and staff to ensure excellent guest experiences. The supervisor will manage staffing levels, train and schedule front desk agents and other related personnel, and ensure all front office duties are performed efficiently and professionally. A key aspect of the role is managing the MICROS system, handling daily transactions, and addressing guest needs promptly.

Requirements

• Ability to calmly work with guests
• High work ethic and self-initiative
• Someone who enjoys working as and being part of a team that provides great experiences for our guests

Nice To Haves

• May be required to work varying schedules to include nights, weekends, and holidays

Responsibilities

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments.
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed