FRONT DESK SUPERVISOR

Camp Richardson•South Lake Tahoe, CA

6d•Onsite

About The Position

Assist the Lodging Manager to effectively manage the activities of the Front Desk (Guest Services), Room Revenue, Public Areas Departments and Employee Services to ensure an extraordinary experience for all guests and visitors. This includes effective coaching and mentoring of staff providing appropriate training that addresses professional conduct, service standards and adherence to company policies and procedures.

Requirements

Possess positive and professional communication skills, both written and verbal
Be a proactive and inclusive problem-solver
Must be able to work a variety of day, night, weekend, holiday shifts
Strong computer Skills- Microsoft Office (Word, Excel, Outlook) and Rooms Management related systems
Majority of shift will be spent on feet (up to 8 hours per day) in a fast-paced environment, in close proximity to other people
Ability to lift up to 25 lbs frequently and up to 50 lbs occasionally with frequent bending, twisting and squatting required.

Nice To Haves

Bachelor’s degree in Hospitality or Sales and Marketing related fields
2 (two) years front desk/room registration/hospitality experience
2 (two) years supervisory or management experience
National Park and/or Resort experience

Responsibilities

Responsible for assisting the Lodging Manager with the recruiting, interviewing, hiring and training of all Guest Services staff including Front Desk and Public Areas staff to ensure safe and efficient operations per the Company’s guidelines
Assist the Lodging Manager in providing effective supervision, professional development and recognition programs for all Lodging staff for the purposes of employee growth and bench building
Design, plan and coordinate special projects/events to improve and enhance guest services, per the GM’s request, and assist with guest room improvements related to aesthetics as requested.
Design, plan and coordinate special events and programs for employees on a consistent basis, at least monthly, that enhance team member relations to ensure a positive and productive work environment
Coordinate and oversee processes to ensure new hires have clean employee housing units (if applicable) by facilitating effective communications with hiring managers. Personally inspect employee rooms prior to new hire arrivals to ensure health and safety standards are met.
Assist Lodging Manager to ensure staff communications between Housekeeping, Laundry and Registration are timely and effective for the release of rooms on a daily basis
Possess appropriate knowledge of the Park and surrounding area, and train staff in same, to be an effective information resource for all guests
Point of contact for Park Cultural Protection Programs
Coordinate training programs for lodging team including online training for front and back of house operations and compile reports for management on utilization of training tools
Effectively communicate with other departments regarding employee & guest room availability, maintenance concerns and other requests related to employee & guest rooms management
Understand company ISO management systems, policies, goals, and initiatives and meet the specific responsibilities within these areas
Other duties as identified per Duties Checklist.

Benefits

401K plan for seasonal and year-round employees, with company matching after 1 year
56 hours of paid sick time which can also be used as PTO
Medical, Vision, Dental, Pet Insurance for year-round employees
Employee parking on site
Competitive pay rates
Employee Assistance Program
Returning seasonal job offers
50% discount off hotel rooms & camp site (based on occupancy and GM approval)
50% discount off retail merchandise (including jewelry)
25% off Deli & Convenience
50% off meals for a family of four for a special occasion (excludes alcoholic beverages)
Site 50% discounted meals while on the clock
Working for ExplorUS which allows ability to transfer to other locations throughout the US