Supervisor Front Desk
About The Position
Max Daytona in Daytona Beach, Florida, is seeking a Front Desk Supervisor to lead the front desk team and help provide guests and owners with a memorable experience throughout their stay. The supervisor oversees efficient check-in and check-out and coordinates front office activities with other departments to meet service standards. The role also addresses guest and owner concerns, ensures special services are provided, and supports team performance and a positive work environment. The position includes personnel responsibilities such as selection, orientation, training, performance reviews, counseling, scheduling, pay, and recognition. The supervisor monitors payroll hours and reports, checks that equipment is working and supplies are stocked, leads key control procedures, and may assist with guest activities and recreation or take on other duties and projects assigned by senior leadership.
Requirements
- Previous experience in a customer service role.
- Demonstrated leadership skills, including integrity, professionalism, and confidentiality.
- Excellent verbal and written communication skills.
- Proficiency in computer use and related software applications.
Nice To Haves
- Previous supervisory experience is preferred.
Responsibilities
- Lead efficient check-in and check-out services and coordinate front office activities with other departments to meet standards and provide excellent customer service.
- Coordinate and resolve problems arising from owner and guest concerns.
- Ensure special services are provided to owners and guests.
- Handle personnel functions, including selection, orientation, training, performance reviews, counseling, scheduling, pay, and recognition.
- Maintain a positive, cooperative work environment between staff and management.
- Promote team member empowerment and ensure team members understand performance, uniform, and appearance standards.
- Supervise payroll hours and reports.
- Inspect the department routinely to ensure equipment is in proper working condition and supplies are stocked.
- Assist with owner and guest activities and recreation when requested by management.
- Lead key control procedures.
- Perform other duties and special projects as assigned by senior leadership.
Benefits
- Comprehensive health care options starting day one.
- Travel discounts with hotel rates worldwide.
- Employee Assistance Program.
- Learning and advancement opportunities.
- Flexible PTO plan for managers and above.
- Company culture that values work-life balance and family-friendliness.
- 401(k) program with company match contributions.
- Employee stock purchase program.
- Additional exclusive employee perks.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
