NEW! Front Desk Supervisor - Hotel West & Main in Conshohocken

Concord Hospitality Enterprises • Conshohocken, PA

19d

About The Position

Hotel West & Main, Tapestry by Hilton, is hiring a Front Desk Supervisor to lead the front desk team and help deliver excellent guest service while maintaining Hilton brand and Concord standards. The supervisor plays a central role in the guest experience, fostering a cohesive team and providing proactive, responsive, and caring service. The role offers opportunities for career advancement, including potential progression to an Assistant General Manager position.

Requirements

• A passion for serving others.
• Enjoy engaging with others and leading a team.
• A winning personality and a high sense of responsibility.
• Take pride in your work, the hotel, and your employer, and strive to exceed guest expectations.

Responsibilities

• Provide the highest quality of service to customers at all times.
• Check guests in and out efficiently and in a friendly manner.
• Handle guest mail and messages according to established procedures.
• Develop thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.
• Take reservation requests efficiently.
• Answer the switchboard using proper telephone etiquette and established standards.
• Block rooms and handle special requests.
• Monitor room availability and assist the AGM and GM with yield management and restrictions.
• Handle guest safe deposits according to established procedures.
• Keep the lobby and front desk area clean and presentable.
• Maintain thorough knowledge of emergency and security procedures.
• Lead the front desk team in providing excellent service and maintaining brand and company standards.

Benefits

• Competitive wages.
• Medical, dental, and vision plans for eligible full-time associates.
• Life insurance for eligible full-time associates.
• Short-term and long-term disability options for eligible full-time associates.
• 401(k) options for eligible full-time associates.
• Tuition assistance for eligible full-time associates.
• Discounted room rates at Concord-managed hotels for eligible full-time associates.
• Training and development opportunities.
• Career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed