Front Desk Supervisor, Marina City Club

PMP Management•Marina Del Rey, CA

1d•Onsite

About The Position

PMP Management is hiring a Front Desk Supervisor for Marina City Club in Marina del Rey. The role supports the Fitness Center, Tennis Program, and Waters Edge Spa by welcoming and directing members and guests, answering and routing phone calls, collecting fees, and enforcing Fitness Center policies and procedures. The supervisor trains and oversees staff, trainers, and vendors, maintains member and guest files, supports facility operations, and helps ensure a safe, clean, and welcoming environment. The position requires professional, courteous customer service, sound judgment, clear communication, confidentiality, and the ability to work effectively with diverse populations in stressful situations. The work schedule is Monday, Tuesday, and Wednesday from 6:00 a.m. to 2:30 p.m., and Saturday and Sunday from 6:30 a.m. to 3:00 p.m. Compensation is $20.50 per hour.

Requirements

High school diploma or GED.
Current Basic Cardiac Life Support certification.
Ability to lift, carry, push, and pull up to 50 pounds regularly.
Ability to stand and walk for extended periods during the workday.
Ability to frequently bend, stoop, kneel, crouch, climb, reach, twist, and squat.
Ability to frequently use hands and arms for grasping, handling, pushing, pulling, and operating equipment.
Ability to safely operate cleaning equipment, hand tools, ladders, and maintenance equipment.
Ability to work indoors and outdoors in varying environmental conditions.
Sufficient visual acuity and hearing to identify safety hazards and perform duties safely.
Ability to communicate clearly, listen actively, maintain confidentiality, exercise good judgment, make decisions independently, and ask for assistance when appropriate.
Ability to work with diverse populations in difficult and stressful situations and maintain a positive, self-controlled attitude.
Availability to work Monday, Tuesday, and Wednesday from 6:00 a.m. to 2:30 p.m., and Saturday and Sunday from 6:30 a.m. to 3:00 p.m.

Nice To Haves

Previous gym and fitness experience.
Basic First Aid certification.
Basic Water Safety.

Responsibilities

Greet and direct members and guests, acknowledge arrivals promptly, and ensure each person checks in at the Front Desk.
Answer calls for the Fitness Center, Tennis Program, and Waters Edge Spa courteously and accurately, and route inquiries to the appropriate staff.
Collect guest and other fees and account for daily receipt totals when closing at the end of a shift.
Train staff, evaluate their progress, recommend improvements, and report to the Director of Fitness and Club Services.
Supervise Fitness Center staff, trainers, and vendors.
Enforce Fitness Center rules and policies professionally and respectfully while providing a high level of customer service.
Maintain guest and member files and assist the Executive Office with audits of resident and member files as needed.
Oversee maintenance of equipment in the Fitness Center and Locker Rooms.
Handle member issues displayed on the computer and report member issues to the Fitness Director.
Call individuals the night before scheduled appointments to provide reminders; this duty applies specifically to closing staff.
Follow the organizational chain of command when notifying others about member or staff service issues.
Participate in Fitness Center operations as needed, including sales promotion, facility tours, safety checks, and office supply checks.
Clean and maintain the Front Desk area, provide temporary lockers to members and guests, and keep the work area neat and safe.
Report safety issues and equipment failures appropriately, and intervene to correct problems as they occur.
Follow department policies and procedures, suggest improvements, and complete accurate, neat, and consistent work with legible documentation.
Use organizational supplies cost-effectively, identify cost-saving strategies, and maintain productivity and efficiency.
Perform other assigned duties and responsibilities.