Front Desk - Supervisor

Pyramid Global Hospitality • Cleveland, OH

26d

About The Position

Pyramid Global Hospitality is seeking a Guest Services Supervisor for the Hotel Indigo Cleveland Gateway. The supervisor leads and supports the guest services team in creating a memorable first impression and providing a welcoming, personalized experience throughout each guest’s stay. The role involves greeting guests, assisting with arrival and luggage, escorting guests to the front desk and their rooms, and sharing information about the hotel, its amenities, and the local area. The supervisor also trains and mentors bell attendants, helps coordinate special events affecting guest arrivals and departures, and works with the team to keep the entrance area clean and organized. The position requires hospitality industry experience, a helpful and engaging manner, and the ability to remain calm, solve problems, and work on foot throughout a full shift.

Requirements

• Hospitality industry experience is required.
• Ability to remain calm and provide direction at all times.
• Ability to solve problems as they arise.
• Ability to work in a team environment.
• Pleasant and helpful personality.
• Ability to stand and move between the valet lot and different areas of the hotel for a full shift.

Nice To Haves

• Previous experience as a hotel Bell Attendant or Supervisor.

Responsibilities

• Welcome guests to the hotel and provide exceptional, engaging customer service.
• Open vehicle doors for arriving guests and assist with their arrival.
• Escort guests to the front desk for check-in and then to their rooms with their luggage.
• Explain hotel amenities and share relevant information about the property and local area.
• Train and mentor bell attendants in providing exceptional customer service.
• Assist management in coordinating special events that affect guest arrivals and departures.
• Work with other attendants to create personalized guest experiences and open doors for guests.
• Help keep the entrance area clean and organized.
• Set an example for the team and provide helpful direction while solving problems.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed