Seasonal Front Desk Supervisor

Gravity Haus • Winter Park, CO

26d

About The Position

Gravity Haus is seeking an energetic, service-driven Front Desk Supervisor to support daily front desk operations and deliver exceptional experiences for hotel guests and members. The role helps ensure smooth hotel operations, leads Front Desk Specialists, and elevates hospitality standards across the property. It also supports events and community engagement, works with teams across the property, and assists with operational administration. The position is expected to start in late November and offers $22.00–$25.00 per hour plus tips.

Requirements

• Strong communication skills and comfort using hotel/PMS platforms.
• A guest-first mindset and genuine enthusiasm for hospitality.
• Ability to thrive in a fast-paced environment and solve problems calmly and creatively.
• Ability to build strong working relationships across departments and collaborate naturally.
• Ability to stay organized, think ahead, and manage shifting priorities.
• Ability to inspire teamwork and help others grow through coaching and real-time feedback.
• Ability to work a flexible schedule, including weekends and holidays.
• Ability to stand for extended periods.
• Ability to lift up to 50 lbs occasionally.

Nice To Haves

• At least 1 year of hotel front desk or hospitality experience is preferred.
• Prior supervisory experience is a plus, but not required for candidates with strong leadership qualities.
• Comfort using hospitality systems such as PMS, OpenTable, Slack, or similar.
• Passion for the outdoors, wellness, and a sustainable lifestyle.

Responsibilities

• Lead day-to-day guest experience operations and uphold exceptional service standards across the property.
• Coordinate and execute on-property events, community activations, and in-house marketing initiatives, partnering with local community channels and social media resources to promote offerings.
• Serve as a primary point of contact for guests and members, assisting with reservations, pre-arrival planning, check-in and check-out, room assignments, guest requests, billing concerns, and post-stay follow-up.
• Educate guests on Gravity Haus membership offerings, property amenities, and community programming.
• Partner with Front Desk, Food & Beverage, Housekeeping, Engineering, and Membership teams to support smooth operations and a seamless guest experience.
• Support operational leadership through scheduling, training, coaching, performance feedback, and developing team procedures, checklists, and service standards.
• Assist with operational administration, including forecasting hotel volume, tracking member stays and pet fees, inventory management, ordering, invoices, and reporting.
• Use hotel systems and tools, including PMS platforms, Google Business pages, Slack communication channels, and membership systems, to support efficient operations.
• Help drive revenue and engagement across the Gravity Haus portfolio through hospitality, community building, and guest relationship management.
• Represent the Gravity Haus brand through energetic, personable, community-focused interactions.

Benefits

• Health insurance for full-time team members.
• 401(k) with company match for full-time team members.
• All-In Gravity Haus Membership for full-time team members, including discounted stays, gear rentals, wellness programming, and other adventure perks. Part-time benefits vary.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed