Supervisor Front Desk
About The Position
Hilton Grand Vacations is seeking a Front Desk Supervisor for Bluegreen’s Club 36 Resort in Las Vegas. The role oversees daily Front Office operations and helps ensure owners and guests receive a positive experience from arrival through departure. The supervisor assists with guest check-in and check-out, supports department staff, trains and directs new Team Members, and follows up on guest and credit-related opportunities. The position also maintains records of guest opportunities and corrective actions and communicates unresolved situations to other Managers or Supervisors. Other duties may be assigned by management.
Requirements
- High school diploma or GED.
- Prior related experience.
- Ability to read, analyze, and interpret complex documents.
- Ability to prepare and interpret business communications and reports.
- Basic mathematical skills.
- Ability to solve practical problems and use good judgment in varied guest and business situations.
- Excellent interpersonal and service skills.
- Ability to resolve conflict, think on one’s feet, influence others, and mentor others.
Nice To Haves
- Associate’s degree/college education.
- Voice Certified.
- Three or more years of related experience.
- Prior management or supervisory experience.
Responsibilities
- Coordinate daily Front Office operations, assisting guests with check-in and check-out and supporting staff with questions or guest situations.
- Train and direct new department Team Members.
- Supervise registration and check-out processes to ensure events occur in the proper sequence.
- Maintain a daily log of guest opportunities and corrective action steps.
- Follow up promptly on unresolved situations and pass relevant information to other Managers or Supervisors for handling.
- Follow up on credit opportunities during each shift.
- Perform other duties as assigned by management.
Benefits
- Comprehensive health care options.
- Travel Discounts Program with Hilton hotel rates worldwide.
- Employee Assistance Program.
- Learning and advancement opportunities.
- Paid vacation program.
- Daily Pay access to earned pay before payday.
- Medical, dental, and vision insurance.
- 401(k) plan.
- Paid Time Off (PTO) program.
- Extraordinary travel benefits.
- Family-friendly benefits and a culture that values work-life balance.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
