Front Desk Supervisor - Embassy Suites by Hilton Atlanta Buckhead

Waldorf Astoria Kuwait • Atlanta, GA

3d

About The Position

The Front Desk Supervisor oversees day-to-day front office operations at Embassy Suites by Hilton Atlanta Buckhead. The role leads the front office team in delivering smooth check-ins, check-outs, and guest service, while helping create memorable guest experiences. The supervisor organizes daily team operations, responds to guest concerns, and adjusts lobby coverage to maintain efficient service.

Requirements

• Demonstrate a passion for hospitality and spreading the light and warmth of hospitality.
• Act with integrity and do the right thing.
• Inspire others through leadership.
• Believe in teamwork and take ownership and accountability.
• Bring urgency and discipline to each moment.

Responsibilities

• Supervise front office team members in performing front office procedures and delivering smooth check-ins, check-outs, and guest service.
• Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in-the-moment feedback.
• Respond directly to guest inquiries and concerns, and support team members with complex or escalated issues.
• Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency.

Benefits

• Discounted hotel travel through the Go Hilton program, including 110 nights and room rates as low as $40 per night.
• Employee stock purchase program with a 15% discount on Hilton shares.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis concierge support.
• Employee Assistance Program counseling and support for eligible Team Members.
• Paid time off.
• Health and welfare plans, including dental and vision coverage.
• Retirement plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed