Supervisor, Front Desk

Holland America/Princess Alaska-Yukon Land Operations•Fairbanks, AK

108d•Onsite

About The Position

The Front Desk Supervisor oversees front desk operations and staff at Fairbanks Princess Riverside Lodge. The role ensures efficient guest check-in and check-out, coordinates guest accommodations and requests, and provides customer service and problem resolution in accordance with company policies. It also monitors financial transactions and processes reports. The ideal candidate has supervisory experience, leadership skills, proficiency with business computer applications, and working knowledge of hotel reservation systems. No company-subsidized housing is available.

Requirements

Supervisory experience in a business environment.
Proficiency in business computer applications, with working knowledge of computerized point-of-sale (PMS) systems.
Must pass a pre-employment background check.
Must be eligible to work in the United States; the employer cannot sponsor or take over sponsorship of employment visas at this time.
Ability to organize and prioritize work, maintain attention to time constraints, and work in a team or group environment.
Ability to work in a fast-paced environment with multiple tasks and external influences.
Ability to work independently with minimal supervision while achieving daily goals.
Ability to support and comply with company policies, procedures, guidelines, and health and safety standards.
Ability to stand, walk, and work on feet for a minimum of 8 hours per day.

Nice To Haves

Working knowledge of hotel reservation systems.

Responsibilities

Supervises Front Desk staff, activities, and operations.
Coordinates activities to process guest accommodations and requests.
Provides customer service and resolves problems within company guidelines and policies.
Monitors financial transactions and processes reports.