Supervisor Front Desk

Hilton Grand Vacations • Orlando, FL

18d

About The Position

The Front Desk Supervisor oversees daily Front Office operations and supports guests and Front Desk staff. The role includes welcoming owners and guests, helping with check-in and checkout, registering guests and verifying reservation, address, and credit information, and promoting Hilton Grand Vacations services and member benefits. The supervisor trains, directs, and supports department Team Members; ensures quality standards and consistent application of policies and procedures; maintains the house bank and reports and deposits daily receipts; and coordinates accurate registration and checkout processes. The position also involves assigning front desk tasks, posting miscellaneous charges, maintaining a log of guest opportunities and corrective actions, following up on unresolved situations and credit opportunities, and sharing relevant information with other managers and supervisors. Regular attendance is crucial. Other duties may be assigned by management.

Requirements

• High school diploma or GED.
• Prior related experience.
• Ability to read, analyze, and interpret complex documents.
• Ability to prepare and interpret business communications and reports.
• Basic mathematical skills.
• Sound judgment and practical problem-solving skills when handling varied guest and business situations.
• Excellent interpersonal and service skills.
• Ability to resolve conflict, think on one's feet, influence others, and mentor others.

Nice To Haves

• Associate's degree/college education.
• Voice Certified.
• Three or more years of related experience.
• Prior management or supervisory experience.

Responsibilities

• Supervise daily Front Office operations.
• Assist guests with check-in and checkout and support Front Desk staff with questions and guest situations.
• Greet and welcome owners and guests upon arrival.
• Register guests in the computer and verify reservation, address, and credit information.
• Promote Hilton Grand Vacations services and provide recognition and benefits to members.
• Train and direct new department Team Members and provide ongoing training and support to the team.
• Ensure Front Office quality standards are met and policies and procedures are consistently applied.
• Maintain a house bank, make daily deposits, and accurately report receipts.
• Supervise the proper sequence of guest registration and checkout events.
• Assign subordinates tasks related to credit, missing addresses, registration cards, charge posting, and front desk cleanliness and organization.
• Post miscellaneous charges as requested.
• Maintain a daily log of guest opportunities and corrective action steps.
• Follow up promptly on unresolved situations and pass relevant information to other managers and supervisors.
• Follow up on credit opportunities during each shift.
• Perform other duties as assigned by management.
• Maintain regular attendance in accordance with company standards.

Benefits

• Day 1 eligibility for health benefits, including medical, dental, and vision options.
• Recognition programs and rewards.
• Travel discounts program.
• Paid vacation and paid sick days.
• Employee Assistance Program supporting physical and mental wellbeing.
• 401(k) program with company match.
• Tuition reimbursement programs.
• Employee stock purchase program.
• Learning and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED