Front Desk Supervisor - Delta Hotels Allentown Lehigh Valley, Breinigsville PA

Palette Hotels • Upper Macungie Township, PA

1d • Onsite

About The Position

The Front Desk Supervisor works mid-shift and evening-shift hours and assists guests and guest services to provide an exceptional experience from check-in through check-out. The role contributes to guests’ first impressions and supports front desk operations, guest requests, security, and communication across hotel departments. When the General Manager is absent, the supervisor represents the General Manager.

The position also supports the Night Auditor with front desk and accounting duties and produces nightly reports as required. The supervisor is expected to follow security, emergency, fire, health, and safety procedures and to serve the team in an environmentally conscious manner.

Palette Hotels describes its workplace as team-based and says it offers competitive salaries, health benefits, training and development, and opportunities for promotion within the organization. The employer states that it is an equal opportunity employer and maintains a drug-free workplace policy.

Requirements

• Positive attitude and good communication skills.
• Commitment to delivering a high level of customer service.
• Excellent grooming standards.
• Flexibility to respond to different work situations.
• Flexible work schedule covering day and night shifts.

Nice To Haves

• Two years of front desk or supervisory experience.
• Knowledge of the hospitality industry.
• High level of IT proficiency.

Responsibilities

• Occupy the hotel lobby and other public areas.
• Represent the General Manager when absent.
• Follow security and emergency procedures and manage their initiation when required.
• Ensure guest complaints are managed, recorded, and resolved promptly.
• Support the Night Auditor with front desk and accounting-related duties.
• Produce nightly reports as required.
• Inform departments about special requests, early or late departures, room changes, and other guest requests.
• Maintain good communication and working relationships across hotel areas.
• Follow fire, health, and safety regulations and procedures.
• Perform the role and support the team in an environmentally conscious manner.
• Assist guests and guest services from check-in through check-out to support an exceptional guest experience.

Benefits

• Competitive salaries.
• Health benefits.
• Extensive training and development programs.
• Promotion opportunities within the organization.
• Positive team-based culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed