Hampton Inn & Suites Midtown Atlanta - Front Desk Supervisor

Aimbridge Hospitality • Atlanta, GA

6d

About The Position

The Front Desk Supervisor leads the front desk team and helps ensure guests feel welcomed and valued. The role oversees smooth check-in and check-out experiences, handles reservations and VIP requests, and resolves guest concerns. It also supports daily front desk operations, including maintaining logs and managing messages and packages, while helping drive room revenue through attention to rates, packages, and promotions. The supervisor trains associates, strengthens team communication, and keeps safety and service standards in focus.

Requirements

• High school diploma or equivalent required.
• At least 2 to 3 years of progressive experience in a hotel or related field required.
• Valid driver’s license required.
• Compliance with applicable certification requirements, which may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Nice To Haves

• College coursework in a related field is helpful.
• Previous supervisory experience preferred.

Responsibilities

• Greet guests warmly and ensure smooth check-in and check-out experiences.
• Handle reservations and VIP requests, and help make each guest feel valued.
• Track logs and manage messages and packages professionally and efficiently.
• Monitor rates, packages, and promotions to help increase room revenue while offering guests value.
• Build and maintain a communicative team, train new associates, and address guest concerns and workplace issues.
• Keep safety and service standards front and center.

Benefits

• Medical, dental, and vision coverage
• Short-term and long-term disability income
• Term life and AD&D insurance
• Paid time off
• Employee Assistance Program
• 401k retirement plan
• Daily Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED