Front Desk & Studio Operations Manager

Stretch Zone - 1167•Gastonia, NC

4h•$15 - $18•Onsite

About The Position

Stretch Zone Gastonia is looking for a dependable, organized, and proactive Front Desk & Studio Operations Manager to take ownership of the day-to-day operations of our studio. At Stretch Zone, we believe that everyone deserves to feel better, move better, and live better. Our practitioner-assisted stretching method helps clients improve mobility, flexibility, and overall quality of life in a welcoming, energetic wellness environment. We're looking for someone who genuinely believes in health and wellness and is excited to help create an exceptional experience for every person who walks through our doors. This is much more than a traditional front desk position. While our Stretch Practitioners focus on delivering exceptional stretches and helping prospective clients find the right membership, our Front Desk & Studio Operations Manager keeps everything else in the studio moving. You'll be the person who knows what's happening in the studio — which clients need a call back, which leads need follow-up, which accounts need attention, where there are openings in the schedule, what needs to be cleaned or restocked, and what the team needs to have a successful day.

Requirements

Takes pride in being the person others can depend on
Organized, friendly, confident on the phone, comfortable juggling multiple priorities, and naturally notices when something needs attention
Passionate about health, fitness, wellness, and helping others feel their best
Dependable, punctual, accountable, and committed to following through
Proactive and self-motivated, with the ability to work independently and take ownership of responsibilities
Friendly, professional, and confident communicating with clients both in person and over the phone
Comfortable making outbound calls, following up consistently, and having difficult conversations when necessary
Organized and detail-oriented with the ability to manage multiple priorities
Willing to clean, organize, restock, and pitch in wherever needed to maintain an exceptional studio environment
Comfortable learning and using scheduling, CRM, membership, and point-of-sale systems
A collaborative team player who communicates well and takes pride in supporting the success of the entire studio
Previous experience in customer service, front desk operations, fitness/wellness, hospitality, administrative support, or management is preferred
Must have the initiative, reliability, and ownership mindset to help keep our studio running at its best

Responsibilities

Serve as the welcoming, professional first point of contact for clients and prospective clients, both in person and over the phone
Manage incoming calls, voicemails, client questions, daily scheduling, appointment confirmations, cancellations, and schedule openings
Contact and consistently follow up with new leads and prospective clients, including scheduling and confirming introductory stretches and following up on missed opportunities
Monitor client accounts and conduct follow-up regarding failed payments, past-due balances, scheduling needs, session utilization, and other account concerns
Maintain accurate client information, notes, and communication within our studio systems
Take ownership of the cleanliness, organization, appearance, and overall readiness of the studio, including opening, closing, cleaning, restocking, and routine operational tasks
Monitor studio supplies, equipment, and facility needs and communicate maintenance or inventory needs to ownership
Support our Stretch Practitioners with scheduling, client communication, and day-to-day operational needs so they can remain focused on stretching and sales
Communicate client concerns, staffing issues, and operational needs to ownership as appropriate
Take ownership of day-to-day studio needs, ensuring follow-up is completed, details don't fall through the cracks, and tasks are addressed without waiting to be asked