Front Desk Operations Supervisor

Marriott Vacations Worldwide

4d•Onsite

About The Position

Supervise the Front Office staff to ensure excellent owner/guest service. Actively listen and respond positively to owner/guest questions, concerns, and requests using brand or property specific processes to resolve issues and delight owners and guests. Supervise other front desk associates to ensure property coverage and prompt owner/guest service addressing their needs in a professional, positive, and timely manner. Process all owner/guest check-ins while confirming reservations and villa/room assignments. Process all payment types such as room charges, cash, checks, and credit/debit cards. Coordinate with Housekeeping to track readiness of rooms for check-in. Anticipate and address owner/guests' service needs. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.

Requirements

Attention to customer service with a professional and pleasant personality.
Available to work a flexible schedule including evenings, weekends, and holidays.

Nice To Haves

Must be available weekends and holidays

Responsibilities

Supervise the Front Office staff to ensure excellent owner/guest service.
Actively listen and respond positively to owner/guest questions, concerns, and requests using brand or property specific processes to resolve issues and delight owners and guests.
Supervise other front desk associates to ensure property coverage and prompt owner/guest service addressing their needs in a professional, positive, and timely manner.
Process all owner/guest check-ins while confirming reservations and villa/room assignments.
Process all payment types such as room charges, cash, checks, and credit/debit cards.
Coordinate with Housekeeping to track readiness of rooms for check-in.
Anticipate and address owner/guests' service needs.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information.
Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Ensure adherence to quality expectations and standards.
Perform other duties as assigned.

Benefits

Competitive pay
Medical/Dental/Vision/401K opportunities
Travel discounts
Credit Union Membership
Tuition Reimbursement
Professional Counseling & Family Support
Growth and Development Opportunities
Free on-site parking
Complimentary soft drinks (soda machine in cafeteria)
Complimentary lunch, dinner, and tea and coffee in the morning
Work shoe credit through Shoes for Crews twice a year
Hats, sunscreen, and jackets are provided for those working outdoors, as needed
“Way to Go” Incentive - $ deposited onto Wisely card
Quarterly celebrations - Brand Champion nominations
Monthly birthday recognition, monthly incentive for guest recognition, monthly department team building events
Free ferry rides through hotel’s ferry or full reimbursement if public ferry is needed to get to work (conditions apply)
Guest Satisfaction Survey awards if department specific goals are met (up to $100 a month)
Discounted Parking in Red Hook
Complimentary excursions with Cruz Bay Water Sports