Front Desk Operations Manager

Summit Spine•Lawrenceville, GA

13d•Onsite

About The Position

This job is a full-time, salary-exempt, benefited position at Summit Spine & Joint Centers that reports to the Director of Clinical Operations for Georgia. Based out of our administrative office in Lawrenceville, this role is responsible for ensuring all Front Desk Operations within the State of Georgia are flowing smoothly, efficiently, and in full support of the overall company mission.

Requirements

Cohesive leadership and customer service skills
Ability to become a core trainer and super user of EHR (E Clinical Works)
Excellent communication skills, both verbal and written, with ability to read, write, and speak in English fluently
Strong interpersonal, leadership, and problem-solving skills, and the ability to address issues with staff
Ability to train, mentor, and motivate staff
Emotional intelligence and manner while assessing performance of employees/performance standards, implementing change, ensuring accountability, and rewarding achievement
Must be willing to travel to all assigned locations within Georgia
A minimum of 3 years of clinical experience required
The employee in this role must communicate professionally, respectfully, and effectively with patients, visitors, clinicians, coworkers, and vendors, including in busy, demanding, or stressful circumstances.
The employee must maintain professional composure and consistently perform assigned duties throughout the scheduled work period; manage routine workplace stressors and feedback without disrupting patient care, patient-facing operations, or coworkers’ work; and use established de-escalation and escalation procedures when appropriate.
The employee must exercise sound judgment; maintain appropriate workplace boundaries; receive and respond to routine feedback and direction; protect confidential patient and business information; and address patient or workplace concerns through established supervisory and safety procedures.

Nice To Haves

Multi-Lingual is a plus
Experience using eClinicalWorks preferred
Bachelor's Degree preferred, or equivalent combination of education, training, and experience

Responsibilities

Oversee clinic and ASC front desk operations, establishing and implementing goals, objectives, policies, procedures, and systems for the department
Project manage initiatives as directed by the Director of Clinic Operations or COO, contributing to process improvement and positive P&L growth
Serve as liaison between leadership and employees, promoting staff performance improvement through training and performance evaluation
Contribute to the development and implementation of structured employee training programs for all front desk staff
Partner and collaborate with physicians and Administration to ensure clinical standards, regulatory requirements, and operational workflows support the overall company mission.
Collaborate with the Medical Assistant Operations Manager to ensure interdepartmental work is accomplished
Coordinate with Human Resources and Employee Scheduling to ensure adequate staffing for all locations under your purview
Coordinate with 3rd party services to ensure continued company operations
Gather, analyze, and report data for fiscal and statistical analysis
Additional duties as assigned