Seasonal Front Desk Specialist at Christie Club

First Chair Destinations•Steamboat Springs, CO

1h•$21 - $22

About The Position

The Front Desk Specialist serves as the primary contact for guests, vendors, and occasionally owners at a local management office. The role handles incoming and occasional outgoing calls, emails, and chats to answer questions or resolve concerns about reservations, statements, and other matters while meeting guest satisfaction, accuracy, efficiency, and reservation-conversion standards. The position also coordinates maintenance and housekeeping tickets when applicable, verifies unit availability for vendor or realtor visits, identifies potential owner leads and shares them with the designated Business Development Representative, and maintains communication with internal support teams. It is a seasonal role scheduled for 16–24 hours per week, generally across two or three shifts. Work may take place in private homes, resorts, offices, or laundry facilities, indoors or outdoors and in varying weather conditions. Reliable transportation and flexibility for schedule changes are required.

Requirements

Excellent time-management skills and the ability to frequently change activities and cope with interruptions.
Comfort with digital systems, applications, mobile apps, tablets, and software platforms.
Reliable personal transportation, as the role involves frequent travel between worksites.
Dependability, punctuality, self-motivation, and the ability to work independently while contributing to a collaborative team.
Ability to communicate clearly and thoughtfully with people online and in person, representing the company positively.
Flexibility to support changing guest and homeowner needs, including early mornings, evenings, weekends, and holidays.
Ability to balance, climb, crawl, drive, squat, stand, stoop, walk, bend, push, pull, reach, and perform repetitive hand and finger motions.
Ability to lift up to 50 pounds without assistance.
A background check is required as a condition of an employment offer.

Nice To Haves

Experience in the hotel, hospitality, vacation, or a similar industry is highly preferred.
At least one year of experience in an administrative or customer-service-style role is a bonus.

Responsibilities

Act as the first point of contact for guests, vendors, and occasionally owners in a local management office.
Handle incoming and occasional outgoing phone calls and respond to daily emails or chats about reservations, statements, and other concerns.
Assist with creating and delegating maintenance and housekeeping tickets, if applicable.
Verify unit availability to help schedule vendor or realtor visits.
Meet and maintain company standards and metrics for guest satisfaction, accuracy, efficiency, and inquiry conversion to reservations.
Identify potential owner leads from walk-ins or incoming calls and pass the information to the designated Business Development Representative.
Build and maintain business relationships and open communication with internal support teams.
Perform other duties as assigned.