Seasonal Front Desk Specialist at The Lodge at Steamboat

First Chair Destinations•Steamboat Springs, CO

About The Position

The Front Desk Specialist at The Lodge at Steamboat serves as a primary contact for guests, vendors, and occasionally owners in a local management office. The role handles guest inquiries through phone calls, email, and chat, addressing reservation, statement, and other concerns while maintaining high guest satisfaction. It combines customer service with administrative coordination, including supporting maintenance and housekeeping requests, verifying unit availability for vendor or realtor visits, and identifying potential owner leads for the Business Development Representative. This seasonal position runs from December 7, 2026, through April 4, 2027, and pays $22 per hour before payroll deductions and required withholdings. The schedule is 30–40 hours per week and may vary with staffing needs. Shifts include mornings (7 a.m.–3 p.m. or 8 a.m.–4 p.m.) and evenings (2 p.m.–10 p.m.); weekends and holidays may be required. The work may take place indoors or outdoors in private homes, resorts, offices, and laundry facilities, sometimes in varying weather conditions. Frequent travel between worksites requires reliable transportation.

Requirements

Excellent time management skills and the ability to change activities frequently and cope with interruptions.
Comfort with digital systems, applications, mobile apps, tablets, and software platforms.
Reliable personal transportation for frequent travel between worksites.
Dependability, punctuality, and readiness to work.
Ability to work independently while contributing positively to a collaborative team.
Ability to communicate clearly and thoughtfully with people online and in person, representing the company positively.
Ability to move freely, including balancing, climbing, crawling, driving, squatting, standing, stooping, walking, bending, pushing, pulling, reaching, and repetitive hand and finger motions.
Ability to lift up to 50 pounds without assistance.
A background check must be completed successfully as a condition of employment.

Nice To Haves

Experience in the hotel, hospitality, vacation, or a similar industry is highly preferred.
At least one year of experience in an administrative or customer-service-style role is a bonus.

Responsibilities

Serve as the first point of contact for guests, vendors, and occasionally owners in a local management office.
Handle incoming and occasional outbound phone calls and respond to guest emails and chats about reservations, statements, or other concerns.
Assist with creating and delegating maintenance and housekeeping tickets, when applicable.
Verify unit availability to help schedule vendor or realtor visits.
Meet and maintain company standards and metrics for guest satisfaction, accuracy, efficiency, and inquiry conversion to reservations.
Identify potential owner leads from walk-ins or incoming calls and pass the information to the designated Business Development Representative.
Build and maintain business relationships and communication with internal support teams.
Perform other duties as assigned.