Front Desk Agent | Ccedarbrook Lodge

Columbia Hospitality•Seattle, WA

5d•$22 - $22

About The Position

The Front Desk Agent creates exceptional guest experiences in a fast-paced, dynamic hotel environment. The role efficiently handles guest check-in and check-out, including establishing credit, issuing room keys, addressing guest issues, and fulfilling special requests. The agent helps create meaningful experiences that encourage guests to return and works overnight, with availability required Monday through Sunday from 11 p.m. to 7 a.m. The position is at Cedarbrook Lodge, a 167-room property near SeaTac International Airport. The lodge includes the Copperleaf Restaurant and Copperleaf Bar & Terrace, a spa, and conference facilities. Previous hospitality or customer service experience is preferred; cash-handling and computerized point-of-sale experience are also preferred. Strong written and verbal communication skills are required.

Requirements

Strong written and verbal communication skills.
Availability Monday through Sunday for the overnight schedule of 11 p.m. to 7 a.m.

Nice To Haves

Previous hospitality or customer service experience.
Previous cash-handling experience.
Experience with a computerized point-of-sale system.

Responsibilities

Handle guest check-in and check-out efficiently according to hotel procedures and standards.
Maintain working knowledge of the front desk and proficiency with the property management system.
Operate the PBX and radio paging system according to procedures.
Establish appropriate guest credit at check-in, issue room keys, and familiarize guests with property services and areas.
Resolve guest issues effectively while considering guest needs and business objectives.
Use discretion and professionalism to resolve guest conflicts, consulting management when assistance or follow-up is needed.
Follow up appropriately with guests and fellow team members.
Make restaurant, transportation, activity, and entertainment reservations for guests.