Front Desk Agent | Ccedarbrook Lodge

Columbia Hospitality • Seattle, WA

4d

About The Position

The Front Desk Agent creates exceptional guest experiences in a fast-paced, dynamic hotel environment. This overnight role handles guest check-in and check-out, including room credits, keys, guest issues, and special requests. The agent helps create meaningful experiences that encourage guests to return. The position requires availability Monday through Sunday and works from 11 p.m. to 7 a.m.

Requirements

• Strong written and verbal communication skills.
• Availability Monday through Sunday for the overnight schedule, 11 p.m. to 7 a.m.

Nice To Haves

• Previous hospitality or customer service experience.
• Previous cash-handling experience.
• Previous experience with a computerized Point of Sale system.

Responsibilities

• Handle guest check-in and check-out according to hotel procedures and standards.
• Maintain working knowledge of the front desk and proficiency with the property management system.
• Operate the PBX and radio paging system according to procedures.
• Establish appropriate credit at guest check-in, issue room keys, and familiarize guests with property services and areas.
• Resolve guest issues while balancing guest needs and business objectives; use discretion and professionalism with conflicts and consult management when assistance or follow-up is needed.
• Follow up appropriately with guests and fellow team members.
• Make restaurant, transportation, activity, and entertainment reservations for guests.

Benefits

• Hourly pay of $22.14.
• Free parking.
• Daily pay.
• Paid time off and holiday pay.
• Medical, dental, vision, and disability benefits.
• 401(k).
• HSA/FSA plans with employer contribution.
• Referral bonus.
• Discounted lodging, dining, spa, golf, and retail, plus third-party perks.
• Employee Assistance Program (Columbia Cares).
• Volunteer opportunities.
• Committee participation opportunities.
• Task force work opportunities.
• Online learning platform.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed