Front Desk Specialist - Lee, MA

Holiday Inn Club Vacations•Lee, MA

2h•$18 - $20•Onsite

About The Position

The Front Desk Specialist serves as the front-of-house liaison and primary point of contact for resort guests during check-in, checkout, and folio transactions. The role supports an exceptional guest experience by assisting with room assignments, providing information, resolving concerns, and helping owners or guests who need additional attention during check-in. The specialist also serves as a technical and service resource for the business center and resort Wi-Fi. The position handles room changes, inventory moves, folio adjustments, key issuance and control, cash handling, and daily reports. It also coordinates with Housekeeping to expedite unit cleaning and performs other duties as assigned. The role is based at 190 Meadow Street, South Lee, Massachusetts, pays $18.03–$20.45, and requires availability for any shift between 7:00 AM and 11:00 PM, including weekends and holidays.

Requirements

High school diploma or GED.
At least one year of customer service experience.
Commitment to providing outstanding customer service.
Knowledge of Microsoft Office Suite.
Ability to acquire a clear understanding of timeshareware applications.
Basic knowledge of office equipment required to perform the job.
Ability to establish and maintain effective working relationships with coworkers and leaders.
Strong problem-solving skills.
Ability to see tasks through to completion.
Strong organizational skills.
Excellent verbal and written communication skills.
Fluent in English.
Must be fully available to work any shift between 7:00 AM and 11:00 PM, including weekends and holidays.

Nice To Haves

Customer service experience in a resort or hotel front office environment is preferred.

Responsibilities

Facilitate the guest experience from check-in through checkout, including room changes, inventory moves, folio adjustments, and key issuance.
Answer guest inquiries, identify appropriate resort personnel when needed, and resolve owner or guest concerns with urgency and to their satisfaction.
Maintain a house bank, complete end-of-day reporting of receipts, cash owner or guest checks, calculate visit costs, verify customer credit, and establish payment arrangements.
Communicate with Housekeeping to expedite unit cleaning.
Run, review, and print reports to complete daily assignments.
Support the Marketing Face to Face team during check-in by assisting owners or guests who need additional information or help with room assignment concerns.
Provide technical and service assistance regarding business center and resort Wi-Fi access.
Perform other duties as assigned.