MA - Front Desk Associate

Planet Fitness•Salem, MA

About The Position

The Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members, and guests, helping create an exceptional “Judgement Free” member experience. The role involves welcoming and assisting people, handling membership and retail transactions, supporting members on the club floor, maintaining a clean and safe club, and reporting facility or maintenance concerns. The position pays $15.00 to $16.00 per hour. Planet Fitness describes a comprehensive benefits offering, including medical, dental, and vision insurance; disability and life insurance; a 401(k) retirement savings plan; flexible spending accounts; vacation, sick, and holiday pay; and a free Black Card Membership. Certain benefits are available only to full-time employees.

Requirements

Must be 18 years of age or older.
Basic computer proficiency.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Ability to stand and move continually throughout the club during a shift.
Ability to communicate continually in person or by phone during a shift.
Ability to lift up to 75 pounds.
Ability to work around toxic chemicals during a shift.
Ability to clean and sanitize equipment and facilities frequently.
Ability to move into different positions, including bending and twisting, to accomplish tasks.
6–12 months of customer service experience is preferred.

Nice To Haves

6–12 months of experience in a customer service environment.

Responsibilities

Greet members and guests as they enter and exit the club and assist with questions, concerns, and check-in.
Connect with members on the club floor, offer assistance, support their fitness journeys, and uphold club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phones in a friendly manner and assist callers with inquiries.
Handle membership functions, including sign-ups, contact and billing information updates, cancellations, unpaid balances, and membership transfers.
Make prospective-member calls and conduct tours to assess membership needs.
Process retail transactions accurately and work toward sales goals.
Clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas.
Clean and sanitize restrooms, keep them stocked and clutter-free, and follow the routine cleaning schedule.
Frequently inspect club areas and promptly address safety, policy, and cleanliness concerns.
Promptly report or address maintenance and facility concerns, including broken or missing equipment and fixtures.
Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and work safely.