Front Desk Specialist

Spire Orthopedic Partners•Arlington, NY

20h•$18 - $22•Onsite

About The Position

Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides physicians with administrative support, capital, and operational resources. The organization is a Management Services Organization (MSO) headquartered in Stamford, Connecticut, with a network spanning the Northeast. The Front Desk Specialist works at the Poughkeepsie, New York location and supports reception operations, patient service, office procedures, and daily billing and payment processes. The role also monitors front desk staff, coordinates with office and clinical leadership, and helps maintain a professional and efficient office environment.

Requirements

High school diploma or equivalent.
Excellent customer service skills.
Strong verbal and written communication skills.
Organized and detail oriented.

Nice To Haves

Two years of experience in a medical office.
Insurance, billing, and computer experience.
Working knowledge of Microsoft Office.

Responsibilities

Monitor reception and front desk staff.
Communicate regularly with the Office Manager about staff disciplinary issues so the Director can address them.
Communicate routinely with clinical staff regarding potential delays.
Manage front office supply stock and order replenishments for the site with Office Manager approval.
Guide office staff when new policies and procedures are implemented or followed up on.
Monitor staff adherence to policies and procedures, address concerns promptly with the employee, and immediately report concerns to the appropriate leader.
Handle urgent physician and patient complaints.
Greet patients and office guests.
Print and verify the day-end review.
Review billing slips at checkout to ensure coding appears complete.
Submit daily billing slips.
Balance daily receipts against the TOS report.
Enter payments for medical records requests fulfilled directly by the office.
Open and close the office before and after business hours.
Assist patients and family members with requests.
Maintain a professional work atmosphere through behavior and communication with patients, physicians, coworkers, and administration.
Attach required authorizations to appointments and/or educate patients about insurance coverage guidelines.
Coordinate rescheduling of appointments cancelled by the practice.
Document cancelled or rescheduled appointments.
Perform other duties as assigned.