Front Desk Specialist

Ellis County Coalitn For Hlth•Waxahachie, TX

6h•Onsite

About The Position

The Front Desk Specialist is a key point of contact in the health care delivery system, greeting and assisting patients in a patient-centered manner at check-in and check-out, both in person and by telephone. The role ensures required forms are scanned into the electronic medical chart and updates patient demographic and insurance information in MD-PM/MD-EMR. It schedules appointments according to provider targets and appointment templates, performs financial screens under Hope Health policy to determine eligibility for programs, and helps maintain a friendly, calm, professional environment for patients. The position supports front-desk registration, insurance verification, patient payments, appointment scheduling and follow-up, call routing, and coordination with Medical, Dental, and Nursing staff to support smooth patient flow. It also communicates patient problems or complaints to the Patient Relations Supervisor and contacts patients who miss scheduled appointments to encourage self-management and commitment to visits.

Requirements

Graduation from an accredited high school or equivalent.
Ability to work under pressure.
Ability and willingness to treat all patients with respect, kindness, and consideration, including in trying situations.
Friendly personality and desire to work with the public.
Ability to handle multiple functions.
Understanding of community-based organizations.
Ability to relate to the public regardless of ethnic, religious, or economic status.

Nice To Haves

Medical clinic experience.
Bilingual in English and Spanish.

Responsibilities

Greet patients registering at the front desk or by telephone, following registration protocols.
Verify patient information to ensure HIPAA compliance using three- and four-point checks.
Collect required documentation and copies of insurance cards.
Review and verify insurance or other agency coverage and calculate charges due from patients.
Collect co-pays, sliding-scale fees, scheduled payments, or full costs before patients see providers, following established policies and procedures.
Inform patients of outstanding balances, collect payments, and issue cash receipts when money is collected.
Answer incoming calls from the call center and route them to appropriate staff.
Schedule appointments and direct walk-in patients and emergencies according to clinic policies and procedures.
Call and remind patients of appointments when reminders have not been completed by the Practice Management system.
Work with Medical, Dental, and Nursing staff to support smooth patient flow.
Follow up on cancellations, no-shows, and reschedules using scheduling software.
Communicate patient problems or complaints to the Patient Relations Supervisor.
Contact patients who missed scheduled appointments and educate them about the importance of self-management and attending visits.
Perform financial screens according to Hope Health policy to determine patient eligibility for programs.
Scan necessary forms into electronic medical charts and update patient demographic and insurance information in MD-PM/MD-EMR.