Front Desk/MA

Bass Privia Management Company of California, LLC•Concord, CA

About The Position

The Front Desk/MA performs administrative and direct patient care tasks in a clinical setting, including assisting patients at check-out and coordinating care with providers. The role obtains laboratory and test results from outside facilities, sends standing orders to designated labs, processes prior authorizations for tests ordered by physicians, and contacts insurance companies to file appeals or obtain verbal authorizations for urgent treatment. The position also provides patients with referrals for continuing care and educates them about processes and procedures. The successful candidate is computer savvy, able to multitask and work well under pressure, and has excellent communication skills and a positive, flexible, and friendly approach with clients and staff. The candidate must be able to work independently, act proactively, and adapt to changing priorities. Compensation is based on experience. The stated schedule is Monday through Friday, 8:15 p.m. to 5:00 p.m., at 32 hours per week; full-time work may be offered based on performance.

Requirements

High school diploma required.
Strong computer skills, including Microsoft Word, Excel, and Outlook.
Excellent verbal and written communication skills.
Ability to multitask and work well under pressure.
Ability to work independently and proactively and adapt appropriately to changing priorities.
Friendly, flexible approach with clients and staff; positive can-do attitude.
Customer service experience.
Experience with multiple phone lines and a fast-paced work environment.
Knowledge of medical terminology and experience with OSHA and HIPAA training.
Experience with Medicare, HMO, and PPO insurance payers.
Proven problem-solving, analytical, and decision-making skills.

Nice To Haves

Medical Assistant Certificate (AAM/CMA), California or national, preferred.
Experience with electronic medical records programs; EPIC preferred.
Two to three years of medical front- and back-office experience preferred.
One year of EMR experience preferred; EPIC preferred.
Prior experience is preferred, but the employer is willing to train the right candidate.

Responsibilities

Perform administrative and direct patient care tasks in a clinical setting, including assisting patients at check-out.
Obtain laboratory and test results from outside facilities and send standing orders to designated laboratories.
Process prior authorizations for tests ordered by physicians.
Contact insurance companies to file appeals or obtain verbal authorizations for urgent treatment.
Work closely with providers to coordinate patient care needs.
Provide patients with referrals for continuing care.
Educate patients about processes and procedures.