Medical Front Desk Rep - Quincy, MA
About The Position
Gather Health is hiring a clinic-based Medical Front Desk Rep to serve as the first point of contact for patients at its Quincy, Massachusetts clinic. Gather Health provides Social Primary Care to older adults, combining primary care teams, individualized social care plans, community partners, and a technology-enabled home model. The position welcomes patients arriving for appointments or social events and works collaboratively with primary care providers, patient liaisons, EMTs, and other clinic administrators. The role includes patient-facing reception and administrative work, including managing calls and messages, scheduling appointments and transportation, handling mail and faxes, verifying insurance, collecting copays, preparing and submitting claims, and resolving insurance and claims issues. The employee also supports the Practice Operations Manager with administrative tasks and helps colleagues provide high-quality service and care.
Requirements
- High school diploma or GED.
- At least two years of experience working in a front desk function; primary care or healthcare experience is preferred.
- Strong interpersonal skills and experience in settings requiring frequent communication by phone and in person.
- Experience with basic office tools such as email and Outlook calendar.
- Strong verbal, written, and English reading-comprehension skills.
- Ability to work regular office hours Monday through Friday.
Nice To Haves
- Strong knowledge of Medicare billing and CPT coding.
- Experience in a call center environment.
- Experience with Athena or another Electronic Health Record software.
- Experience with seniors, underserved populations, individuals with disabilities, or people with other complex social needs.
- Bilingual ability in Haitian Creole, Spanish, Mandarin, Cantonese, or Vietnamese.
Responsibilities
- Welcome patients entering the clinic and communicate their arrival to relevant care-team members.
- Handle incoming calls and messages, addressing or triaging requests such as appointment scheduling, form completion, and medication refills.
- Initiate outbound administrative requests by phone and in writing, including medical-record requests and specialty appointment booking.
- Sort and triage incoming mail and faxes, including scanning and electronic filing.
- Provide information and facilitate office tours for prospective patients.
- Assist the Practice Operations Manager with administrative tasks such as ordering supplies and scheduling.
- Verify patient insurance by phone or online and collect applicable service copays.
- Assist with scheduling follow-up and referral appointments.
- Assist with scheduling transportation for patients.
- Prepare and submit accurate insurance claims within required timeframes.
- Resolve claims issues with third-party insurance carriers and provide requested information in a timely manner.
- Work with patients and their family members or caretakers to resolve claim issues and other insurance hurdles.
- Research and prepare appeals and provide additional documentation needed for timely claims processing.
- Support colleagues in a team-based environment to help ensure patients receive high-quality service and care.
- Perform additional duties as assigned.
Benefits
- Comprehensive medical, dental, and vision coverage with day-one eligibility.
- Company-paid life, short-term disability, and long-term disability insurance.
- 401(k) with company match and immediate vesting.
- Generous PTO that increases with tenure.
- 11 paid company holidays.
- Employee Assistance Program (EAP) and supplemental benefit options.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
