Medical Front Desk Rep - Quincy, MA

Gather Health • Quincy, MA

3d • $18 - $25 • Onsite

About The Position

Gather Health delivers Social Primary Care to older adults through a comprehensive care model that addresses patients’ clinical and social needs in its centers and in their homes. The Medical Front Desk Rep role is described as a Practice Operations Partner: a clinic-based position and an important first point of contact for patients arriving for appointments or social events. The role handles front-desk and administrative work and collaborates with primary care providers, patient liaisons, EMTs, and other clinic administrators as part of a care team.

Requirements

• High school diploma or G.E.D.
• At least two years of experience working in a front desk function; primary care or healthcare experience is preferred.
• Strong interpersonal skills and experience in settings requiring frequent phone and in-person communication.
• Experience with basic office tools such as email and Outlook calendar.
• Strong verbal, written, and reading comprehension skills in English.
• Ability to work regular office hours Monday through Friday.

Nice To Haves

• Strong knowledge of Medicare billing and CPT coding.
• Experience in a call center environment.
• Experience with Athena or another Electronic Health Record software.
• Experience with seniors, underserved populations, individuals with disabilities, or people with other complex social needs.
• Bilingual ability in Haitian Creole, Spanish, Mandarin, Cantonese, or Vietnamese.

Responsibilities

• Welcome patients as they enter the clinic and notify relevant care-team members of their arrival.
• Handle incoming calls and messages, addressing or triaging requests such as appointment scheduling, form completion, and medication refills.
• Initiate outbound administrative requests by phone and in writing, including medical record requests and specialty appointment booking.
• Sort and triage incoming mail and faxes, including scanning and electronic filing.
• Provide information and facilitate office tours for patients interested in joining the practice.
• Assist the Practice Operations Manager with administrative tasks, such as ordering supplies and scheduling.
• Verify patient insurance by phone or online and collect applicable copays.
• Assist with scheduling follow-up and referral appointments.
• Assist with scheduling patient transportation.
• Prepare and submit accurate insurance claims within required timeframes.
• Resolve claims issues with third-party insurance carriers and provide requested information promptly.
• Work with patients and their family members or caretakers to resolve claim issues and other insurance hurdles.
• Research and prepare appeals and provide additional documentation needed for timely claims processing.
• Support colleagues in a team-based environment to help ensure patients receive high-quality service and care.
• Perform additional duties as assigned.

Benefits

• Comprehensive medical, dental, and vision coverage with day-one eligibility.
• Company-paid life, short-term disability, and long-term disability insurance.
• 401(k) with company match and immediate vesting.
• Generous paid time off that increases with tenure.
• 11 paid company holidays.
• Employee Assistance Program (EAP) and supplemental benefit options.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED