Seasonal Front Desk Specialist at Lion Square Lodge

First Chair Destinations•Vail, CO

About The Position

The Front Desk Specialist at Lion Square Lodge serves as the primary contact for guests, vendors, and occasionally owners at a local management office. The role handles phone calls, emails, and chats to answer questions or resolve concerns about reservations, statements, and other matters while maintaining guest satisfaction standards. It also involves coordinating maintenance and housekeeping tickets, confirming unit availability for vendor or realtor visits, identifying potential owner leads, and communicating with internal support teams. The position is seasonal, with dates listed as 12/14/26 through 4/18/27, and offers 30–40 hours per week. Schedules vary with business needs and may include weekends and holidays.

Requirements

Strong time-management skills and ability to change activities frequently and cope with interruptions.
Comfort with digital systems, applications, mobile apps, tablets, and software platforms.
Reliable personal transportation, as the role involves frequent travel between worksites.
Dependability, self-motivation, and ability to work independently while contributing positively to a collaborative team.
Ability to communicate clearly and thoughtfully with people online or in person and represent the company positively.
Ability to work flexible shifts, which may include early mornings, evenings, weekends, and holidays.
Ability to move freely, including balancing, climbing, crawling, driving, squatting, standing, stooping, walking, bending, pushing, pulling, reaching, and repetitive hand/finger motions.
Ability to lift up to 50 pounds without assistance.
If required to drive a personal vehicle for work, must have reliable transportation, a valid driver's license, and be at least 18 years old.
If required to drive a company vehicle, must have a valid driver's license, be at least 21 years old, and have been a licensed driver for at least 3 years.
Successful completion of a background check is required for an employment offer.

Nice To Haves

Experience in the hotel, hospitality, vacation, or a similar industry is highly preferred.
At least 1 year of experience in an administrative or customer service role is a bonus.

Responsibilities

Act as the first point of contact for guests, vendors, and occasionally owners within a local management office.
Handle incoming and occasional outbound phone calls and respond to daily guest emails or chats about reservations, statements, or other concerns.
Assist with creating and delegating maintenance and housekeeping tickets, if applicable.
Verify unit availability to help schedule vendor or realtor visits.
Meet and maintain company standards and metrics for guest satisfaction, accuracy, efficiency, and inquiry conversion to reservations.
Identify potential owner leads from walk-ins or incoming calls and pass the information to the designated Business Development Representative.
Build and maintain business relationships and communication with internal support teams.
Perform other duties as assigned.