Front Desk Winter Intern at Manor Vail Lodge ($21/hr)

Mountain Mastery Management Inc•Vail, CO

17h•$0 - $21•Onsite

About The Position

The Front Desk Winter Intern welcomes guests to Manor Vail Lodge and helps create a positive guest experience from arrival onward. This is a seasonal winter position, with shared housing potentially available. The schedule is 30 to 40 hours per week, with availability for morning, midday, or evening shifts. The anticipated work period is mid-November 2026 through mid-April 2027, with some flexibility on start and end dates. A supervisor is available for training, support, and guidance. The position has no supervisory responsibilities. Manor Vail Lodge is a full-service condominium property near Vail Village and the Golden Peak ski area, with hotel amenities including pools, hot tubs, a spa, a fitness center, and dining venues. The property is managed by Mountain Mastery Management Inc.

Requirements

High school diploma or GED required.
Ability to work 30 to 40 hours per week.
Availability for morning, midday, or evening shifts.
Availability from mid-November 2026 through mid-April 2027, with some flexibility on start and end dates.
Ability to read and interpret training materials, safety rules, and procedure manuals; write routine reports and correspondence; and communicate clearly with guests and colleagues.
Ability to perform basic arithmetic and accurately count back change during cash transactions.
Ability to follow written, verbal, or diagrammed instructions, use sound judgment, and work through everyday problems.
Working knowledge of Microsoft Office (Word and Excel) and hotel property management software (Springer Miller System), and ability to learn new systems quickly.
Ability to meet the stated physical demands, including frequently lifting and/or moving up to 25 pounds.
Ability to perform essential job functions in conditions that may include outdoor weather and extreme cold; reasonable accommodations may be made for individuals with disabilities.

Nice To Haves

One to three months of related experience or training, or an equivalent combination of education and experience.
Valid driver’s license.

Responsibilities

Greet, register, and check in guests.
Issue room keys and provide directions and information about the property and its amenities.
Answer inquiries about lodge services, guest registration, local shopping, dining, entertainment, and travel directions.
Enter guest and staff work orders through HotSOS for the Housekeeping and Engineering teams.
Ring up and charge items from the lobby market.
Use multiple software systems to support a seamless guest experience.
Compute folios, collect payments, and make change for guests.
Post charges such as room charges, dry cleaning, and spa services to guest folios.
Complete assigned shift checklists.
Work with the Room Reservations and Housekeeping teams and partner with other lodge areas.
Perform other duties as assigned.