Assistant Front Desk Manager at Manor Vail Lodge ($60-$70k)
About The Position
Manor Vail Lodge is a luxury mountain lodge offering residential condominium accommodations near Vail Village and Golden Peak. It serves hotel guests, owners, weddings, groups, and corporate retreats. The Assistant Front Desk Manager reports to the Director of Guest Services and leads daily front desk and night audit operations. The role oversees front desk agents, interns, and night auditors, and runs the desk when the Director is off property. The position pays a base salary of $60,000–$70,000 per year, depending on experience and qualifications, and is eligible for an annual bonus of up to 10%. Full-time team members are eligible for the listed benefits, with some benefits available after specified waiting periods.
Requirements
- Two to three years of front office experience in a luxury hotel, resort, or condo hotel.
- At least one year of supervisory experience.
- Experience with Springer Miller or a comparable property management system.
- Calm, confident service recovery and clear communication.
- Availability to work nights, weekends, holidays, and peak seasons.
Nice To Haves
- Experience with HotSOS, Zingle, or Resolve.
- Owner or residence club experience.
- Spanish language skills.
Responsibilities
- Lead daily front desk and night audit shifts and set schedules to match occupancy, groups, and weddings.
- Build relationships with owners and manage owner stays alongside rental program inventory.
- Resolve guest and owner concerns promptly and follow through personally.
- Hire, train, coach, and recognize front desk agents, interns, and night auditors.
- Oversee room assignments, upselling, guest folios, cash handling, and night audit accuracy.
- Partner with Housekeeping, Engineering, Food and Beverage, and Sales to ensure seamless arrivals.
- Run the front desk when the Director of Guest Services is off property.
Benefits
- Medical, dental, and vision insurance (available after 30 days).
- Life insurance (available after 30 days).
- Accident and critical illness plans (available after 30 days).
- Retirement benefits with a company match program (after 90 days).
- Flex Time Off (after 90 days).
- Colorado sick leave and FMLA leave.
- Additional discount programs and parking.
- Eligibility for an annual bonus of up to 10%.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
