Front Desk Agent - Sage Lodge

Columbia Hospitality • Pray, MT

2d • $20 - $22 • Onsite

About The Position

The Front Desk Agent at Sage Lodge handles guest check-in and check-out, room credits, keys, guest issues, and special requests. The role supports Guest Services and the Front Office team with financial and service-related tasks to create meaningful guest experiences. The agent works in a fast-paced, dynamic hospitality environment and follows hotel procedures and standards.

Requirements

• Strong written and verbal communication skills.
• Valid driver license.
• Ability to stand for long periods of time.

Nice To Haves

• Previous hospitality or customer service experience.
• Previous experience in cash handling and computerized point-of-sale systems.

Responsibilities

• Handle guest check-in and check-out efficiently according to hotel procedures and standards.
• Maintain working knowledge of the front desk and proficiency with the property management system.
• Operate the PBX and radio paging system according to procedures.
• Establish appropriate guest credit at check-in, issue room keys, and familiarize guests with property services and areas.
• Manage guest issues effectively while considering guest needs and business objectives.
• Resolve guest conflicts with discretion and professionalism, consulting management when assistance or follow-up is needed.
• Follow up appropriately with guests and fellow team members.
• Make restaurant, transportation, activity, and entertainment reservations for guests.

Benefits

• Paid time off and holiday pay.
• Medical, dental, vision, and disability benefits.
• 401(k).
• HSA/FSA plans with employer contribution.
• Referral bonus.
• Discounted lodging, dining, spa, golf, and retail.
• Employee Assistance Program.
• Volunteer opportunities.
• Committee participation opportunities.
• Task force work opportunities at locations across the globe.
• Online learning platform.
• Third-party perks, including discounts on pet insurance, rental cars, movie and concert tickets, and attractions.
• Tip and tip-pool eligibility.
• Daily pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed