Front Desk Agent - Sage Lodge

Columbia Hospitality•Pray, MT

About The Position

The Front Desk Agent creates memorable guest experiences in a fast-paced, dynamic environment. The role handles guest check-in and check-out, room credits and keys, guest issues, and special requests, while supporting the Guest Services and Front Office teams with financial and service-related tasks. The agent uses the property management system and follows hotel procedures and standards to provide efficient, professional service.

Requirements

Strong written and verbal communication skills.
Valid driver license.
Must be able to stand for long periods of time.

Nice To Haves

Previous hospitality or customer service experience.
Previous experience in cash handling and computerized Point of Sale systems.

Responsibilities

Handle guest check-in and check-out according to hotel procedures and standards.
Use the property management system and operate the PBX and radio paging system according to procedures.
Establish appropriate credit at check-in, issue room keys, and familiarize guests with property services and areas.
Resolve guest issues professionally, balancing guest needs with business objectives; consult management when needed and follow up with guests and team members.
Make restaurant, transportation, activity, and entertainment reservations for guests.

Benefits

Paid time off and holiday pay.
Medical, dental, vision, and disability benefits.
401K.
HSA/FSA plans with employer contribution.
Referral bonus.
Discounted lodging, dining, spa, golf, and retail.
Employee Assistance Program.
Volunteer opportunities.
Committee participation opportunities.
Task force work opportunities.
Online learning platform.
Third-party perks, including discounts on pet insurance, rental cars, movie and concert tickets, theme parks, and attractions.
Tip/tip pooling eligibility.
Daily pay.