Front Desk Services

Voss Salon • Lewisville, TX

1d • Onsite

About The Position

The Front Desk team at Voss Salon creates a luxury guest journey while supporting revenue growth across services, retail, and future bookings. This guest-focused role is suited to someone who enjoys building relationships, anticipating guest needs, and helping guests and stylists succeed. Team members guide conversations and help turn positive visits into long-term guest relationships. The front of the house sets the tone for the salon experience.

The position combines hospitality, guest retention and revenue support, appointment scheduling, front-desk and retail-area upkeep, and collaboration with stylists and leadership. Success means guests feel cared for and confident about their next visit, recommendations are made naturally, and the front desk proactively supports stylists.

Hourly pay starts at $17 per hour. The role also includes a performance-based bonus tied to individual initiative and revenue-driving behaviors, including retail support, prebooking follow-up, and guest engagement. The salon offers ongoing education and leadership development, with a growth-minded environment focused on professional advancement.

Requirements

• Friendly, confident, and professional communication style.
• Strong interest in hospitality, beauty, or luxury service environments.
• Comfortable making recommendations and guiding guest conversations.
• Ability to multitask and stay organized in a fast-paced setting.
• Previous customer service experience required.
• Must be authorized to work in the United States.
• Must be able to stand for extended periods and lift up to 25 lbs; reasonable accommodations may be made.

Nice To Haves

• Salon or retail experience preferred.
• Cosmetology students are encouraged to apply.

Responsibilities

• Welcome guests warmly and professionally, creating a confident first impression.
• Guide guests through check-in and checkout while maintaining a calm, luxury environment.
• Build connections through conversation, personalization, and thoughtful service.
• Reinforce stylist recommendations for services, retail, and add-on treatments during checkout.
• Recommend retail products, memberships, gift cards, and future services when appropriate.
• Encourage prebooking and help guests secure their next visit.
• Follow up with guests who choose to book later to support retention.
• Manage appointment scheduling using salon software while optimizing stylist availability.
• Monitor stylist availability and help fill openings through proactive outreach.
• Help minimize cancellations and maintain booking flow.
• Maintain an organized, professional front desk and retail area, including salon upkeep, merchandising, and inventory presentation.
• Use salon software for booking, payments, and guest notes.
• Work with stylists and leadership to deliver a seamless guest experience.
• Communicate guest needs, opportunities, and service flow clearly.
• Contribute to a positive team culture focused on growth, accountability, and support.

Benefits

• Insurance eligibility after three months for full-time employees.
• 401(k) eligibility after one year for full-time employees.
• Continued education opportunities to stay current with industry trends.
• Ongoing education and leadership development.
• Performance-based bonus structure tied to individual initiative and revenue-driving behaviors.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed