Family Services Specialist - Front Desk

Early Learning Coalition of Palm Beach County • Palm Springs, FL

6d • Onsite

About The Position

The Early Learning Coalition of Palm Beach County is seeking a Family Services Specialist for its front desk in Palm Springs, Florida. The role supports families in accessing early learning programs and services by providing customer assistance, Child Care Resource & Referral (CCR&R) services, and guidance through enrollment and eligibility processes.

The specialist welcomes visitors, monitors lobby traffic and wait times, responds to questions, screens applicants for financial assistance, and advocates for families. The position also involves maintaining family records in the Enhanced Field System (EFS), supporting child developmental screenings, and notifying families about childcare status. The schedule is Monday through Thursday, 8:00 a.m.–5:30 p.m., and Friday, 8:00 a.m.–12:00 p.m. Pay is up to $23.39 per hour, commensurate with experience.

Requirements

• Bachelor’s degree in Education, Early Childhood Education, Child Development, Human Services, Social Work, or a related field.
• At least 2 years of experience in CCR&R, eligibility determination, or childcare enrollment processes.
• Strong customer service and communication skills.
• Proficiency in Microsoft Office, including Excel and Word, and ability to troubleshoot basic technology issues.
• Proficiency with CRMs and cloud-based systems.

Nice To Haves

• Bilingual Spanish.

Responsibilities

• Greet and welcome customers in a friendly, professional manner.
• Monitor lobby traffic and wait times and assist with customer flow to minimize waits and provide a seamless experience.
• Respond to customer inquiries and provide information and guidance about services and processes.
• Provide Child Care Resource & Referral (CCR&R) services.
• Screen applicants for financial assistance and determine eligibility for School Readiness, VPK, CSC Scholarship, Head Start, and Early Head Start programs.
• Advocate for families, assess their needs, and assist with enrollment, transfers, and service terminations.
• Maintain accurate family information in the Enhanced Field System (EFS) database.
• Support families with child developmental screenings and provide timely notifications about childcare status.

Benefits

• Comprehensive health, dental, and vision insurance.
• Paid time off and holidays.
• Retirement plan with employer contribution.
• Tuition reimbursement.
• Employee Assistance Program.
• Opportunities for growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level