Family Services Specialist - Front Desk

Early Learning Coalition of Palm Beach County•Palm Springs, FL

6d•Onsite

About The Position

The Early Learning Coalition of Palm Beach County is hiring a Family Services Specialist to help families access early learning programs and services. Based in Palm Springs, Florida, this front-desk role welcomes customers, provides guidance about services, supports program enrollment and eligibility, and advocates for families. The position is full-time, Monday through Thursday from 8:00 AM to 5:30 PM and Friday from 8:00 AM to 12:00 PM. Pay is up to $23.39 per hour, commensurate with experience.

Requirements

Bachelor’s degree in Education, Early Childhood Education, Child Development, Human Services, Social Work, or a related field.
At least 2 years of experience in CCR&R, eligibility determination, or childcare enrollment processes.
Strong customer service and communication skills.
Proficiency in Microsoft Office, including Excel and Word, and ability to troubleshoot basic technology issues.
Proficiency with CRMs and cloud-based systems.

Nice To Haves

Bilingual Spanish.

Responsibilities

Greet and welcome customers in a friendly, professional manner.
Monitor lobby traffic and wait times, and help manage customer flow.
Respond to customer inquiries and provide information and guidance about services and processes.
Provide Child Care Resource & Referral (CCR&R) services.
Screen applicants for financial assistance and determine eligibility for programs including School Readiness, VPK, CSC Scholarship, Head Start, and Early Head Start.
Advocate for families, assess their needs, and assist with enrollment, transfers, and service terminations.
Maintain accurate family information in the Enhanced Field System (EFS) database.
Support families with child developmental screenings and provide timely notifications about childcare status.