Front Desk Sales Associate

SEV Laser•Chicago, IL

14d•$18 - $20

About The Position

The Front Desk Sales Associate promotes SEV SKIN services, packages, memberships, promotions, and retail products while delivering a welcoming, polished client experience. The role involves understanding client needs, recommending appropriate services and upgrades, explaining treatments and pricing, and working toward individual sales goals while supporting the clinic’s overall performance. The associate manages front-desk operations, including client check-in and check-out, payments, appointments, and communications. The role also includes opening and closing duties, maintaining the front-desk area, assisting with treatment-room cleaning when needed, monitoring supplies, participating in training, and supporting the team and other clinic responsibilities as directed by operational or clinical leadership. SEV SKIN describes itself as an aesthetics brand with more than 75 studios and continued year-over-year growth. The company offers full-time employees a total rewards package, with eligibility governed by plan documents and company policies.

Requirements

A sales-driven mindset and confidence recommending services and products.
Ability to connect with people and create memorable experiences.
Strong communication, customer service, and active-listening skills.
Excellent attention to detail and ability to multitask.
Comfort using computers, booking platforms, and client-management systems.
Basic math skills and ability to process payments accurately.
Reliability, punctuality, and consistent attendance.
Ability to work independently and as part of a collaborative team.
Weekend availability is required.

Nice To Haves

Experience in fitness, hospitality, retail sales, beauty, wellness, medical aesthetics, or another client-focused environment is preferred.
Outgoing, goal-oriented, and passionate about aesthetics.

Responsibilities

Promote SEV SKIN services, packages, memberships, promotions, and retail products.
Identify client needs and recommend appropriate services and upgrades.
Educate clients about available treatments, pricing, and promotions.
Work toward individual sales goals and support clinic performance.
Build client relationships through personalized, knowledgeable service.
Welcome clients and provide a polished experience from arrival through departure.
Manage client check-in, check-out, and payment processing accurately.
Book, modify, and cancel appointments with attention to detail.
Respond promptly and professionally to calls, emails, and voicemail messages.
Address client questions and concerns with care, urgency, and professionalism.
Use SEV SKIN booking and client-management systems accurately and efficiently.
Complete opening and closing responsibilities according to established procedures.
Maintain a clean, organized, stocked, and welcoming front-desk environment.
Assist with transitional treatment-room cleaning when needed.
Monitor supplies and communicate inventory needs to management.
Participate in required service, systems, and sales training.
Model SEV SKIN’s service and selling standards for new team members.
Assist with other clinic responsibilities as directed by operational or clinical leadership.