Front Desk Sales Associate

SEV Laser•Minneapolis, MN

23h•$17 - $19

About The Position

The Front Desk Sales Associate promotes SEV services, packages, memberships, promotions, and retail products while providing a polished, personalized client experience. The role involves understanding client needs and recommending appropriate services and upgrades, educating clients about treatments and pricing, and working toward individual sales goals while supporting clinic performance. The associate welcomes clients, manages check-in and checkout, processes payments, and books, modifies, or cancels appointments. They respond to calls, emails, and voicemail messages; address questions and concerns; and use SEV Skin’s booking and client-management systems. Clinic support includes completing opening and closing procedures, maintaining the front-desk area, assisting with treatment-room cleaning as needed, monitoring supplies, attending required training, modeling service and selling standards for new team members, and taking on other clinic responsibilities as directed by operational or clinical leadership. This position requires weekend availability. SEV Skin describes the role as an opportunity to develop sales and service skills and contribute to client experience at a growing aesthetics brand with more than 75 studios.

Requirements

A sales-driven mindset and confidence recommending services and products.
Ability to connect with people and create memorable experiences.
Strong communication, customer service, and active-listening skills.
Excellent attention to detail and ability to multitask.
Comfort using computers, booking platforms, and client-management systems.
Basic math skills and ability to process payments accurately.
Reliability, punctuality, and consistent attendance.
Ability to work independently and as part of a collaborative team.
Weekend availability is required.

Nice To Haves

Experience in fitness, hospitality, retail sales, beauty, wellness, medical aesthetics, or another client-focused environment is preferred.

Responsibilities

Promote SEV services, packages, memberships, promotions, and retail products.
Identify client needs and recommend appropriate services and upgrades.
Educate clients about treatments, pricing, and promotions.
Work toward individual sales goals while supporting the clinic’s overall performance.
Build lasting client relationships through personalized, knowledgeable service.
Welcome clients and provide a polished experience from arrival through departure.
Manage client check-in and check-out and process payments accurately.
Book, modify, and cancel appointments with attention to detail.
Respond to calls, emails, and voicemail messages promptly and professionally.
Address client questions and concerns with care, urgency, and professionalism.
Use SEV Skin’s booking and client-management systems accurately and efficiently.
Complete opening and closing responsibilities according to established procedures.
Maintain a clean, organized, stocked, and welcoming front-desk environment.
Assist with transitional treatment-room cleaning when needed.
Monitor supplies and communicate inventory needs to management.
Participate in required service, systems, and sales training.
Support new team members by modeling SEV Skin’s service and selling standards.
Assist with other clinic responsibilities as directed by operational or clinical leadership.