Front Desk Representative (GSA)

CommWell • Four Oaks, NC

21h

About The Position

CommWell Health is seeking a Front Desk Representative to support patient-centered care for rural North Carolina communities. The role includes maintaining accurate patient demographic and financial information, verifying and documenting insurance benefits, entering visit charges, collecting applicable payments, and helping uninsured or low-income individuals obtain government health insurance. The representative will also guide and conduct outreach to diverse individuals and families to support health insurance enrollment.

Requirements

• Obtain Certified Applications Counselor (CAC) certification prior to November 1; renew annually if needed.
• Have a clean driving record and current North Carolina driver’s license.
• Be approved for driving privileges by the corporate vehicle insurance vendor.
• High school diploma or GED.

Nice To Haves

• Associate degree in a related field.
• Three years of medical, dental, or behavioral health experience.
• Bilingual ability.

Responsibilities

• Input complete and accurate patient demographic information.
• Update patient financial data and verify and document benefits with proof of coverage.
• Enter visit charges to the correct payer source and collect applicable payments.
• Assist uninsured individuals and low-income families in obtaining government health insurance.
• Support, guide, and conduct outreach to diverse individuals and families for health insurance enrollment.

Benefits

• Medical, dental, and vision insurance with affordable plan options.
• 401(k) with matching.
• Paid time off, including paid holidays, emergency leave, and vacation accruals.
• Employee Assistance Program supporting mental, emotional, and financial wellness.
• On-the-job training, certification support, and advancement opportunities.
• Continuous learning, advancement pathways, and leadership development.
• Flexible, supportive environment.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED