Front Desk Representative (GSA)

CommWell Health • Dunn, NC

7d

About The Position

CommWell Health is seeking a Front Desk Representative to support patient-centered care in rural North Carolina communities. The role handles accurate patient demographic and financial information, verifies and documents insurance benefits, enters visit charges, and collects applicable payments. It also assists uninsured individuals and low-income families with obtaining government health insurance and supports outreach and enrollment for diverse individuals and families.

The position contributes to CommWell Health’s mission to provide quality healthcare close to home and works within a collaborative, mission-driven care environment. The organization describes its workplace as supportive and flexible, with team huddles, recognition programs, learning and advancement opportunities, and leadership development.

Requirements

• Obtain CAC (Certified Applications Counselor) prior to November 1st; renew annually if needed.
• Maintain a clean driving record and current North Carolina driver’s license, and be approved for driving privileges by the corporate vehicle insurance vendor.
• High school diploma or GED.

Nice To Haves

• Associate degree in a related field.
• Three years of medical, dental, or behavioral health experience.
• Bilingual.

Responsibilities

• Input complete and accurate patient demographic information.
• Update patient financial data and verify and document benefits with proof of coverage.
• Enter visit charges under the correct payer source and collect applicable payments.
• Assist uninsured individuals and low-income families in obtaining government health insurance.
• Support, guide, and conduct outreach to diverse individuals and families for health insurance enrollment.

Benefits

• Medical, dental, and vision insurance with plan options.
• 401(k) with matching.
• Generous paid time off, including paid holidays, emergency leave, and vacation accruals.
• Employee Assistance Program supporting mental, emotional, and financial wellness.
• On-the-job training, certification support, and advancement opportunities.
• Continuous learning, advancement pathways, and leadership development.
• Recognition programs and a supportive, collaborative team environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED